Kody Burns Email & Phone Number

Chicago, Il, Us

Plainfield, Il

Handle inbound and outbound customer communications via email, phone, and in-person. Check-in and track all instruments for service.Communicate with customers to set up rental gear, as well as tracking in our rental software to ensure all gear is going out and coming back in.Processing all sales orders and shipping in a timely manner. Handle inbound and outbound shipments from freight and all other shipping carriers.Daily cleaning of multiple work areas. Managing service cases to ensure the customer is updated accurately and quickly.Weekly service team and management meetings to discuss weekly plans as well as long term goals.Calibrate and program all new instruments and tablets to ensure complete functionality prior to delivery to the customer.

Plainfield, Illinois

Plainfield, Il

Handle inbound and outbound customer communications via email, phone, and in-person. Check-in and track all instruments for service.Communicate with customers to set up rental gear, as well as tracking in our rental software to ensure all gear is going out and coming back in.Processing all sales orders and shipping in a timely manner. Handle inbound and outbound shipments from freight and all other shipping carriers.Daily cleaning of multiple work areas. Managing service cases to ensure the customer is updated accurately and quickly.Weekly service team and management meetings to discuss weekly plans as well as long term goals.Calibrate and program all new instruments and tablets to ensure complete functionality prior to delivery to the customer.

Plainfield, Il

Las Vegas, Nevada

Assist technicians and cage personnel via phone and email to troubleshoot issues with ATM kiosks and cash advance softwares.Maintain constant attention to open cases for unresolved issues to ensure they are resolved in a timely manner.Handle severity outages diligently ensuring consistent clear tracking of each site that reports an issue.

Las Vegas, Nevada Area

Assist customers via phone, email, and in person, whether in store or at their location to train and assist with the required tools and steps to get them comfortable using their laser engravers and 3D printers. Interviewing potential new hires to bring onto the Technical Support Team.Training new hires on how to operate, maintain, and fix laser engraving and 3D printing machines as well as email support and phone support to get them started in the right direction with all of the tools they will need.Assisted customers with any questions, concerns, and any other types of inquiries they may have had which includes escalation of more difficult challenges and de-escalation as necessary.Assist in maintaining constant communication between other departments to help ensure that everything is working as efficiently as possible.Package, quote, and ship customer purchases within a 24 hour time frame.Repair any damaged customer machines and in house machines to get them in complete working order.Quality control machines that were built prior to shipment to the customer.

Las Vegas, Nevada

Henderson, Nevada

Unload boxes from the days delivery, put them on the conveyor belt to be opened.Opened inventory and organized them to the correct storage container.Put overstock items back onto the shelves while maintaining a clean and organized store.

New Lenox, Il

Take each part that the machinist made, polish them, assemble them, and fully QC them before shipment/delivery.Package parts for delivery/shipment to ensure no damages have occurred during transit.Delivered components to local companies.Operate machinery by working with blueprints.

Frankfort, Il

Clean vegetables for food preparation.Clean dishes multiple times throughout the day to ensure the load was kept down.Season meats and prep them for the grill cook.Completed daily closing store tasks in a timely manner.

Joliet, Il

Made each part specified from the blueprint.Operated, maintained, and programmed Haus CNC Mill.Put finishes on components before QC. (Sandblast, glass bead, polish with a polishing belt) QC components made to ensure that everything was machined correctly by using calipers. Package components for safe delivery. Deliver components in a timely manner.

New Lenox, Il

Responsibilities Assist every customer with anything they requested to the best of my ability. Rang customers up for their grocery orders in a timely manner.Handled cash, credit, and debit cards, and government aid payment forms on a daily basis.Bag customer groceries as requested in a timely manner.