Kohbi French Email & Phone Number

New South Wales, Australia

Newcastle, New South Wales, Australia

● Manage the use of agreed tools and methods to address and resolve user identified problems inline with service level agreements.● Define and monitor compliance with processes for the set-up and installation of hardware, software,applications, peripherals, and other ICT-based systems to agreed service levels.● Escalate performance issues with internal and/or external providers to minimise adverse impact ofsystems availability on business continuity.

Parramatta, New South Wales, Australia

● Provided highly developed customer service and support to clients impacted by a Cyber Security Breach to assist navigating potential identity theft.● Updated records with all interactions and customers transactions.● Maintained full compliance with legal, health, and safety regulations.

Newcastle, New South Wales, Australia

● Provide highly developed customer service and support skills in solving IT queries and issues tominimise the impact on potential patient care escalations and loss of productivity to end users.● Manage competing priorities between inbound phone calls and queue management tasks withinthe ServiceNow system to ensure services are delivered within expected time frames.● Provide technical support to end users via phone as well as providing remote assistance forwindows applications and eHealth proprietary programs used by the organisation.

New South Wales, Australia

● Provide an exceptional level of customer service aligning to Vita Group’s organisational values andCX strategy.● Recommend and implement continuous improvements to achieve best-in-class processes, apositive working environment and to achieve revenue targets.

New South Wales, Australia

● Engage with and advise businesses on Telstra solutions suitable to their needs.● Troubleshoot and escalate any complex customer inquiries to management.