Kohila Narayanan Email & Phone Number

Bengaluru, Ka, In

Bengaluru, Karnataka, India

• Successfully managed a diverse portfolio of Enterprise accounts, cultivating strong relationships with clients and ensuring their satisfaction with the product and services.• Interacted with various client contacts, from Senior Managers to CFOs, CHROs and Directors, to understand their needs and provide strategic guidance.• Demonstrated expertise in presenting complex technical and functional information in a clear manner, both written and verbal, to clients.• Managed multiple concurrent customers and engagements, ensuring seamless service delivery, and maximizing client value.• Identified growth opportunities and successfully upsold and cross-sold products and features to existing clients, driving revenue growth, and advocating for the product's value proposition.Key Achievements:• Played a key role in achieving 90% of the yearly target for Cross-sell and Upsell initiatives in FY 22-23.• Maintained a robust customer retention rate, achieving a remarkable 98% client retention.• Secured strategic partnership, driving 40% revenue growth within targeted market.• Managed critical client escalation, resolving technical issues promptly.• Recognized as "Customer Success Champion" for consistently exceeding expectations.

Bangalore

Business Optimization, Admission counselling, Team Management, Strategic Planning, Requirement Elicitation and Business Development.

Bengaluru, Karnataka, India

Expertise in Business Process Optimization, People Management, Strategic Planning, Requirement Elicitation and Business Development.

Bengaluru, Karnataka, India

• Facilitate with delivery execution team in translating the client requirements to application/system requirements. • Requirement Elicitation & preparation of requirements documents. • Provide on-demand research support for business development leadership activities. • Appropriate usage of requirement documentation tools. • Detailed Functional Requirements and Functional Testing • Impart domain training to project teams. • Review the requirements documents prepared by Business System Analysts • Detailed Functional Requirements and Functional Testing

Bengaluru, Karnataka, India

Projects worked: Retail Banking, Credit cards (Global Payments, Payment authorization) Voice Authorization Process, Home Mortgage disclosure Act. Responsibilities: • Provide leadership to a team of typically 15-20 employees (performance management, staff development, succession planning) • Track performance by ensuring staff appraisals are scheduled and completed using tools approved by HR to track skills. • Provide a prompt and effective response to the information needs of the business. Maintain a stable operational environment and clear allocation of duties within own team.

Bachelor Of Engineering - Be, Electrical And Electronics Engineering

Master Of Business Administration - Mba, Business Analytics, 8.5

Postgraduate Degree, Mental Health Counseling/Counselor