Increased brand awareness by conducting 10+ demos in high-traffic venues. Converted 5-10% of potential customers per event by selling BOGO offers.

- Recommended logic-driven solution designs for Airtable processes by finding improvement opportunities.- Assisted with the Creative Resourcing process by maintaining data, communicating availabilities and assigning creatives.- Created a SOP for building public-facing case studies saving 10+ weekly hours by developing a deep understanding of cross-functional workflows.

- Built and implemented meeting structure to track OKRs by evaluating team needs and facilitating productive discussion.- Wrote detailed and intuitive documentation for Airtable systems.

- Developed recurring subscription revenue model to increase total orders by 52%, total sales by 13%, and returning customer rate by 59%, by implementing incentives to maintain brand standards.- Spearheaded mystery shopper program to achieve 6.1% rev. increase and 33.5% error reduction by improving food order precision and quality.- Contributed to PepsiCo Doritos After Dark brand activation to beat rev. expectations by 4x by training 5 restaurants, hiring cooks in NY & NV markets, leading NY press launch & auditing NY market post-launch.- Implemented 10+ SQL-based automations w/ Avenue to alert key operational metric movements.- Administered CSAT surveys, created help centres and updated dashboards in Zendesk.- Supported new onboards and reported performance to 40% of partners by phone/emailing assets.- Hosted a competition event to generate viral content by amassing 100+ people impromptu.- DRI of logistics/warehousing for packaging and tech by leveraging Logiwa, Shipstation & Shopify.- Informed network (100+) on company updates w/ a 90%+ open rate by issuing monthly newsletters.- Travelled w/ leadership to LA & Miami to close 2 clients set to bring millions in revenue potential.

- Adhered to high-quality service standards by upselling menu items and maintaining a timely, professional and hospitable manner for patron needs.- Coordinated reservations, invoiced customers and processed payments through restaurant POS system.

- Trained new staff (>5) for customer-facing roles by mentoring to encourage strong team performance.- Evaluated data with the store owner to reduce waste and optimize food usage by recording operational and production data, monitoring supply and placing orders with vendors.- Cooked and served hot, prepared meals using plating techniques.

Data Ops Analyst & HR Coordinator (on-call from May 2021 - January 2022)- Managed recruiting process between managers and prospective candidates (500+) with Lever.- Supported data analysis, development and maintenance cross-functionally between Sales, Customer Success and Operations.Sales Development Representative (July 2019 - Aug 2019)- Opened new revenue streams for the first 6 companies from the BDR team via cold outreach to 100+ SMBs and SMEs seeking to scale their partner programs (affiliate, ambassador, referral, etc.)

Coached ~50 participants ranging from 5 to 15 years old by executing each day’s lesson plan with suitable progressions and drills to meet individual and group needs. Assisted with administrative tasks.

VR Centre: Managed customer relations by providing technical support and troubleshooting VR issues.General Cinema: Restocked inventory, processed 100s of tickets and maintained hospitality standards.

- Improved the app’s ML capabilities for medical use by scrubbing, classifying and annotating visual data.- Streamlined and developed company website to template succeeding version.

Responsible for the care of two-to-six-year-olds for 10 families regularly by cooking meals, entertaining/playing, reading stories and putting kids to bed.

Founded an Instagram eCommerce site targeting teens to sell clothes, accessories and novelty items. Sales reached HKD$60,000+ with 150+ positive reviews by managing supply chain, sales, finances and customer service.