Kolanda Scott Email & Phone Number

Charlotte, NC, US

Fort Mill, South Carolina, United States

Manage 25-30 inbound calls daily from advisors ranging from simple balance inquiries to more challenging, cross-functional financial transactions, upholding the highest standards of service quality and efficiency.Ensure achievement of performance metrics including average handling time, first call resolution, customer satisfaction, and adherence to.

Charlotte, North Carolina, United States

Participated in an intensive AWS re/Start class focused on cloud computing and Amazon Web Services(AWS). The program provided hands on training in various AWS services, infrastructure management and deployment techniques. Key areas of study included cloud architecture, virtualization, storage, security and scalability.During the course, acquired practical.

Charlotte, North Carolina, United States

• Supported customers and resolved moderate to complex inquiries or issues regarding financial products and services via phone
• Answered inquiries, resolving problems, and provided a best-in-class customer experience while adhering to work guidelines, policies, and regulations
• Expressed empathy when helping our customers as you correct their issues
• Assisted our customers on the phone for long stretches of time in a fast-paced environment where there is a high volume of calls
• Navigated multiple computer systems as you research customer needs and offer solutions, all while communicating effectively and accurately when delivering information

Charlotte, North Carolina, United States

• Acted as initial point of contact for walk in Child Support customers.
• Operated computer terminal entering and retrieving data from the appropriate stateand county systems.
• Sorted and distributed mail
• Conducted moderately complex research.

Charlotte, North Carolina Area

• Greeted and communicated with over 200 customers/visitors daily for accessibility to allthe Community Resource Center Programs and services offering information andreferrals to programs.
• Assisted customers with check-in.
• Remained informed and knowledgeable of all programs and services offered within theCommunity Resource Center including those offered by non-profit organizations withinthe center.
• Maintained dialog with customers regarding expectations and experiences and use thisfeedback to improve service delivery as well as collaborating with staff to function insupport of each other to achieve the mission.

Fort Mill, South Carolina, United States

• Coordinated with interdepartmental associates to obtain appropriate medical records asthey relate to reimbursement process and reports any reimbursement trends or delaysto supervisor.
• Collected and reviewed all patient insurance benefits.
• Provided exceptional customer service to internal and external customers, resolving anycustomer inquiries or concerns in a timely manner, escalating complaints followingcompany procedures.

Fort Mill, South Carolina, United States

Responsible for the accuracy of the processing of all patient referral forms that are submitted by the provider on behalf of their patients Work interactively with team members to review referral and complete enrollment activities and follow up for missing information before sending referrals to preferred specialty pharmacy Identifies missing information.

• Install, support and upgrade new and existing hardware and software
• Provide technical support to a wide range of users and respond to service requests daily
• Develop documentation for procedures and user guides for appropriate use of hardware and software
• Set up,reset, disable user accounts, permissions and passwords
• Created and maintained users on a 1200+ Active Directory
• Computer management

Bachelor Of Professional Studies, Applied Computer Technology

Education record

Associate In Applied Science, Computer Information Systems

Aws Re/Start Program Learner At Amazon Web Services (Aws)

• Completed full-time, classroom based skills development and training program on IT fundamentals, AWS Cloud, and professional skills. •.