Koly Kong Email & Phone Number

Halifax, Nova Scotia, Canada

I am working at the Halifax Convention Center.• Enhance Guest Experience: Act as the main contact for conference conveners and visitors, significantly improving client engagement and satisfaction.• Manage Major Events: Manage service operations for large conferences with over 2000 attendees, showcasing organizational skills and event management expertise.• Team Collaboration: Work closely with Event Operations teams, contributing to the safe and successful delivery of events.•… Show more I am working at the Halifax Convention Center.• Enhance Guest Experience: Act as the main contact for conference conveners and visitors, significantly improving client engagement and satisfaction.• Manage Major Events: Manage service operations for large conferences with over 2000 attendees, showcasing organizational skills and event management expertise.• Team Collaboration: Work closely with Event Operations teams, contributing to the safe and successful delivery of events.• Facility Navigation and Safety: Improve visitor wayfinding and movement during events, enhancing overall visitor satisfaction and safety.Value Contribution: My role has been enhancing visitor experiences and operational efficiency at the Halifax Convention Center. My adaptability, commitment to service excellence, and ability to handle high-stress situations have positively impacted the organization and my professional growth. Show less

Halifax, Nova Scotia, Canada

Event Coordinator at Government of Nova Scotia, Department of Economic Development

Ontario, Canada

•Provided high-quality service, ensuring standards of cleanliness and comfort.•Mentored and trained new colleagues in hospitality services.

Chongqing, China

• Achieved a high rate increase in client annual returns through expert investment analysis andrecommendations.• Provided exceptional customer service by introducing clients to investment knowledge,facilitating account openings, and guiding them through trading, ensuring a seamless andinformative experience.• Completed Stock Exchange data analysis and evaluation.

Sydney, Australia

Skillfully created and personalized gifts for customers, exceeding their expectations while adhering to stringent General Manufacturing Practices (GMP) for quality assurance. Consistently exceeded work targets.

Chongqing City, China

• Contributed to marketing and event planning strategies within the Wanda Plaza Commercial Management team of Wanda Group.• Analytical Reporting: Produced comprehensive evaluation and analysis reports, providing insights for strategic improvements.• Safety and Compliance: Ensured planning and execution of events, adhering to safety standards.• Achievements and Recognition: Received "Employee of the Year " and contributed to our Marketing and Event Planning department’s "Best… Show more • Contributed to marketing and event planning strategies within the Wanda Plaza Commercial Management team of Wanda Group.• Analytical Reporting: Produced comprehensive evaluation and analysis reports, providing insights for strategic improvements.• Safety and Compliance: Ensured planning and execution of events, adhering to safety standards.• Achievements and Recognition: Received "Employee of the Year " and contributed to our Marketing and Event Planning department’s "Best Department of the Year" award. Successfully managed major branch responsibilities and direct communication with senior management.• Strategic Impact: Developed marketing and event planning strategies, significantly enhancing customer engagement and event success.• Public Relations and Global Outreach: Strengthened public relations and cultural ties, expanding Wanda Group's global presence and reputation.Value Contribution and Conclusion:• Achieved a 12.4% increase in annual customer footfall.• Met and surpassed company targets, earning recognition and additional responsibilities.• Marked by strategic contributions to marketing and event planning, resulting in significant customer engagement growth, enhanced global reputation, and successful event execution. My efforts led to notable achievements, both personally and for the department. Show less

Chongqing, China

Organized Non-Profit Events: Successfully planned events to help people with disabilities. These events showed strong commitment to community support and care.Led 'Accessible Mobility' Initiative: Managed a program in over 20 cities to help disabled people drive cars with special equipment. This improved their social life, job chances, and income.Coordinated with Government and Security: Worked effectively with various departments to make sure events ran smoothly and… Show more Organized Non-Profit Events: Successfully planned events to help people with disabilities. These events showed strong commitment to community support and care.Led 'Accessible Mobility' Initiative: Managed a program in over 20 cities to help disabled people drive cars with special equipment. This improved their social life, job chances, and income.Coordinated with Government and Security: Worked effectively with various departments to make sure events ran smoothly and safely.Increased Awareness: Raised awareness about disabled people’s rights to drive, improving social understanding and inclusion.Effective Communication: Regularly updated the Deputy General Manager on event progress, ensuring clear and efficient communication.Value Contribution and Conclusion:Made a positive difference in the lives of people with disabilities.Increased public awareness and changed how people think about disabilities.Built strong relationships with different organizations for the greater social good.My role as an Event Organizer focused on helping people with disabilities and improving community involvement. My work supported the company’s goals of social responsibility and making a positive impact in society. Show less

Bachelor’S, Communication, Journalism, And Related Programs

Activities and Societies: Badminton • Classes Include: o Public Relations, Communication, News Comments and Writing o News Photography.

College Diploma, Hospitality And Tourism Management

Activities and Societies: Badminton Volunteer Hospitality and Culinary Arts Ambassadors Program Classes Include: o Hotel & Lodging.

Certificate, Public Relations, Advertising, And Applied Communication

Activities and Societies: Badminton, Sailing. Classes Include: o Mass Communications o Drawing o Advertising

Diploma, Hospitality Administration/Management, 3.64

Activities and Societies: Badminton