Komal Singh Email & Phone Number

Mumbai, Maharashtra, India

Pune, Maharashtra, India

 Allocating work instructions to team based on expertise and gives input on SOP. Creating work instructions, developing and maintaining SOPs. Providing regulatory or process knowledge support in new task on boarding. Preparing the Weekly Basis Report (WBR) and Monthly Basis Report (MBR) for the senior Leadership. Designing need based training plans with the inputs from SMEs. Performing the high level of Deep Dive into the undeclared shipments, Seller and VP Escalations, Performs the RCA and CAPA’s. Identifying gaps, deep diving into a problem, performing ‘root cause analysis,' and recommending solutions. Thus, driving improvement/ optimization initiatives that works toward a metric improvement within processes/functions at the site level. Driving continuous improvement of COE’s and documenting any issues/RCAs/action planning in the functional area and own specific action or change recommended. Collaborating with Program team on developing the functional specifications identified during SOP Development. Delivering all projects ensuring SLAs, schedule and quality. identifying & implementation of improvement opportunities/automation to enhance process efficiency, quality and customer experience with measurable impact. Understanding of metrics, deep dive on KPIs, troubleshooting on reports and multiple data sources. Flagging any updates received from stakeholders on the process to Managers and team. Active participation in stakeholder calls, leading and documenting the discussions Conducting feedback sessions, Training need identification (TNI) and maintenance of quality records and documentation. Responsible for productivity and quality metrics goals of assigned team members.

Pune, Maharashtra, India

 Conducting New Hire Orientation(NHO) for the new joiners. Training the new hires on the process of classification based on Ingredients, regulatory expertise and guidelines. Auditing the classification of new hires. Provide DG classification for complex ASINs that are blocked based on Ingredients, regulatory expertise and guidelines. Trouble shoot issues w.r.t transport & storage classification and instruct Fulfillment centres to enable smooth inbound & outbound processes of hazmat flagged products.. Providing process improvement ideas in training and operations team.

Bengaluru North, Karnataka, India

 Mentoring the new hires towards required productivity and quality. Classify products based on their potential hazardous risk, for safe storage and transportation based on SOP, vendor SDS and reliable information in compliance to ADR, 49 CFR, IATA, GHS and CLP regulations. Write rules to classify hazardous products to automate dangerous goods classification. Troubleshoot issues w.r.t transport & storage classification and instruct Fulfillment centres to enable smooth inbound & outbound processes of hazmat flagged products. Provide guidance to Fulfilment centers on hazmat configuration and classification issues.

Bachelor Of Commerce (B.Com.), Accounting And Finance

Education record

Activities and Societies: dancing singing painting debate scouts and guides and as a social worker