Sr. Manager, Digital Product Management
Washington D.C. Metro Area
Data Ethics & Privacy• Direct a team of 5 product managers and lead Capital One’s digital privacy experiences to establish Capital One as a trusted privacy brand• In January 2020, launched a brand new digital product called ‘Manage Your Data’ that enables users to understand their privacy rights and enables compliance with California Consumer Privacy Act (CCPA) - Product won the ‘Circle of Excellence’ award, the most prestigious honor within Capital One• Build and manage product vision and roadmap factoring in emerging privacy laws, industry trends, competitor benchmarks and operational key risks• As an active member of the recruiting team, help recruit campus and experienced product talent• As an active member of Capital One’s Diversity & Inclusion work stream, run an internal podcast to promote appreciation of differencesCustomer Profile• Owned a portfolio of API products that elevated customer profile attributes such as Phone Number, Email and Address from an individual account to customer level; customer level attributes are key drivers for Capital One’s digital strategy• With a team of 2 product managers, led significant efforts across Capital One to capture TCPA (Telephone Consumer Protection Act) consent on Mobile numbers for 90% of Capital One’s digital population; this unlocked the opportunity to send 2-way SMS and resulted in $16M in fraud loss savings in 2018