Komal K. Email & Phone Number

Sydney, New South Wales, Australia

• Reviewing complaints from consumers and small businesses that have not been resolved directly with the financial firm.
• Working with customers to gather information and understand the core issues of their complaint.
• Applying a sound understanding of the AFCA complaint resolution criteria including relevant legal principles, applicable industry codes or guidance, good industry practice and previous AFCA decision to resolve.
• Utilising alternative dispute resolution methods to help parties resolve complaints by negotiation.
• Further investigating complaints that cannot be resolved by negotiation and produce preliminary assessments and draft decisions in Plain English.

Sydney, New South Wales, Australia

• Supporting the preparation of advice for multinational organisations and individual clients across specialist tax needs such as PAYG withholding, fringe benefits tax, superannuation, foreign pension, and payroll tax.
• Assisting with providing clients personalised services to their expatriate employees, assisting with their Australian tax returns whilst on secondments.
• Conducting Australian Departure and US arrival tax briefings.
• Supporting the preparation of advice regarding cross-border tax issues and assisting with employer tax policies, including tax equalisation and tax protection calculations.
• Assisting with compliance, including review of assignee’s tax returns.
• Assisting with projects for clients that are time critical including annual bonus, equity, and remuneration review.

Sydney, New South Wales, Australia

• Providing exceptional customer service through understanding and listening to the customers’ needs.
• Actively contributing as a team member by using professional communication skills and assisting in maintaining a positive and progressive team environment.
• Assisting in stock management and related administrative tasks related to managing stock.
• Maintaining store cleanliness and hygiene especially through the pandemic.
• Strong focus on sales as an individual and also a team.

Sydney, New South Wales, Australia

• Researching, analysing and evaluating modern day slavery statements from the modern-day slavery registrar.
• Analysing each statement against the provided criteria and selecting key points which should be considered significant.
• Construct a comprehensive reflection report with key findings of the statements, share final presentation with the anti-slavery taskforce team.
• Ensuring statements are analysed focusing on relevant legislation, effectively applying legislation to the analysed statements.

Sydney, New South Wales, Australia

• Coordinating appointments and meetings, managing staff calendars and schedules. Ensuring important lodgement, court and final dates are diarised.
• Coordinating domestic and international travel purchasing office supplies and equipment.
• Dealing with initial client enquires, complaints and queries.
• Assisting with application lodged on the Department of Home affairs Website.
• Ensuring all university and college affiliations are maintained, fee and course structures are updated.

Sydney, Australia

• Providing subject matter expertise on funds/processes/procedures by participating in the Buddy Program for new starters
• Exceeding daily/monthly referral targets by competently identifying opportunities with callers to provide information regarding "Value Add" services on a consistent basis (Highest referral consultant for the month)
• Delivering high quality customer service on inbound and outbound calls by meeting and exceeding Quality Monitoring targets (Highest quality consultant for the month)
• Maintaining strong relationships with large balance members >500k
• Explaining to members various superannuation terminologies in an understandable and clear way
• Assisting members/financial planners on Defined Benefit funds

Sydney, Australia

• Responding to high volumes of inbound calls from customers, as well as internal and external parties to coordinate claim resolution
• Delivering challenging and complex decisions whilst demonstrating empathy customers
• Delivering outstanding on-going customer service for clients while maintaining a strong relationship with customer and building trust
• Displaying the NRMA brand with confidence and passion
• Taking unconditional responsibility in claims management, whilst providing utmost exceptional customer service
• Performing as a team player towards team targets and also performing towards individual productivity and KPIs

Sydney, New South Wales, Australia

• Providing outstanding customer service and assisting with various transactions including online transactions, cash transactions and international transactions.
• Providing customers with information regarding various financial products while meeting personal KPI’s.
• Maintaining and adhering to a high level of confidentiality.
• Strong attention to detail, especially with cash transactions.

Graduate Diploma Of Practical Legal Training, Law

Bachelor Of Laws - Llb

Recipient of 2018 First in Unit Dean’s Commendation (Certificate available on request) Strong transcript and GPA.