Transforming customer experiences with acumen and passion for driving exceptional results with technology, process optimization and impactful cross functional engagement. Influencing Pre and post Sales, Customer Success and Service Sales enablement, by driving consistency, engagement clarity and handoffs amongst different roles across multiple organizations. • Aligning Sales activities to Plan, Build, Operate and Optimize solutions.• Integrating process handoffs with cross functional customer facing roles to support seamless customer experience with effective collaboration.• Drive process consistency and accountability with standardized enablement strategy for cross functional orgs that are struggling with bespoke isolated initiatives• Learning strategies based on Use Cases and persona specific needs. • Monitor learning efficacy for improving field productivity, and adoption of best practices.

Enabling Customers to realize the full potential of Security Products and Services Portfolio. Ensuring they achieve their desired outcomes with simplicity, elegance and agility. Driving unified customer experience through cross functional collaboration within Cisco’s ecosystem, partnering with Sales, Services, Support, BU, CS, Learning and IT.

Transforming Managed Services business in Cloud Computing with new SaaS offers that drive relevance, with automation and innovation on Cisco hosted cloud. Working as a Product manager for the following two offers, it's been an extremely exciting and gratifying journey over the last 18 months, Cisco Operational Insights is Cisco's vendor agnostic platform that enables Managed Service Providers to use Cisco's technology and intellectual capital to efficiently offer Managed Services.Service Fullfillment Platform weaves in the business processes and ITIL best practices offering a single pane of glass to support implementation and assurance services to our Enterprise customers.

Product Manager for Network as a Service, Customer Premise Equipment as a Service Offers geared towards Transformational Enterprise and Service Provider accounts looking to adopt advanced Data, Security and Collaboration technologies in flexible consumption models. The offer supports end to end Solution Design and Architecture, Implementation Services, Operations and Technical Support and Managed Services wrapped in a single consumable unit.

New Business Model to support Cisco's strategic imperative facilitating alignment with the One Cisco approach of transforming how we offer solutions to our customers and partners.

Transforming Business Processes and IT solutions in Customer Foundation, Learning, Marketing, Sales, Supply chain, ERP (Oracle 11i applications) . Outstanding accomplishments in User Experience design, Information Architecture, Identity Management, Data Privacy, and Content Management.Key Skill-set: Leading team of designers, analysts and developers, setting high-level product goals and schedules, and managing multiple interrelated projects to completion on schedule. Collaborating and influencing product teams to drive features is my strong point. I excel in setting priorities with project team, effectively negotiating deliverables, supporting current products while working on the next product version, and making smart choices involving competing priorities.

Design and development of Order management and Manufacturing applications of Oracle ERP 11i suite of products using PLSQL, SQL, Designer, Developer 2000.