- Lead Fortune 500 company through a transformation of their ServiceNow delivery model to be an power house of influence within their IT organization- Assisted in composing Enterprise IT Ops Standards to drive data quality and ownership - Practice Lead for RapDev’s CSDM and ITSM services- Sr. Architect for greenfeild ServiceNow implementations, and back to out-of-the-box projects- Architected complex integrations (e.g. SAP to CSM)

While I was blessed to work at Deluxe, I enjoyed leveraging my IT experience and affinity for ServiceNow ITOM to help improve operations efficiencies by bringing self-service automation and self-healing event management to reality. While I loved developing automation within the ServiceNow Platform, I also really enjoyed working at an architect level by collaborating with outside teams to improve the dependencies our processes have in common. This had a ripple effect on the IT organization that I really got excited about. Project Lead/Developer- Rolled out ServiceNow Discovery to the Deluxe ecosystem- Developed CSDM Technical Domain integration with Discovery- Produced scoped application for instance synchronization - Developed scoped application for CyberArk credential lifecycle management - Presented at Knowledge 2020- Produced scoped application for VMware capacity forecasting - Developed scoped application for security scan result analysis - Led implementation of ServiceNow Event Management for vROPS- Architected a custom VMware to ServiceNow inventory update solution using vRO- Produced a catalog item for Self-Service Automation that empowered end users to manage the state and resource configurations of their virtual machines via ServiceNow- Designed a Datacenter Migration catalog item and workflow that orchestrated the change process, communication and expectations migrating servers between datacenters- Designed a catalog item to streamline vulnerability remediation requestsArchitect/Catalyst- Project architect for building application profiles within ServiceNow for fast-scaling server build automation- Architected processes for Day-2 Automation, Vulnerability Management, Windows Patch Management, and Infrastructure Compliance for the Enterprise Cloud Team

Nearly eight and a half years at one of the best companies has proven to be a great experience. Having started as a Level I in the Network Operations Center and working with my coworkers to become a Senior Virtualization Engineer, I can attest to the wonderful education that comes with being part of an enterprise IT managed services company.For several years, I owned the responsibility of being the Virtualization Operations Team Lead, Queue Lead, and Technology Owner of VMware automation, enrollment, monitoring and education. My strengths are in process improvement, team leadership, operations management, environment design and implementation, training, consulting, and of course, reactive support and monitoring.Expert in VMware virtualization and Nutanix, proficient in Cisco UCS B-Series, Windows Server, Windows Powershell and VMware PowerCLI, ScienceLogic and Nimsoft VMware monitoring solutions.Highlighted Responsibilities & Achievements• Operations stakeholder for business development of VMware as a service• Contributed in the development of new service products: VMware, Nutanix• Consulted on options for migrating customer private clouds to Amazon Web Services• Responsible for VMware and Nutanix monitoring on ScienceLogic EM7• Automated processes using VMware PowerCLI, Cisco PowerTool and Nutanix Powershell scripting such as CDW public cloud billing, cloud QA, enrollments, SPLA licensing, upgrade HCL analysis, and customer environment quarterly business reports• Responsible for Virtualization team documentation, processes, and standards• Co-managed 90+ customer VMware private cloud environments; totalling ~980 ESXi hosts• Built numerous VMware private clouds and several Cisco UCS B-Series infrastructures• Provided top tier VMware support and consulting services• Developed VMware training curriculum for Enterprise Command Center new hires• Mentored new hire service account managers and project managers on the Virtualization service product

As the primary Macintosh and secondary Windows administrator I gained invaluable experience in systems management, networking and security. Along with my administrative responsibilities, I was in charge of research and development which greatly matured my knowledge in storage and disaster recovery solutions. Working from home also allowed me to enhance my communication skills, especially regarding end-user support. I was rarely able to assist co-workers face to face and was forced to rely on the ability to give clear instructions and the ability to visualize the problem. Specialties:• Macintosh and Windows management and security• Support for Macintosh and Windows users• VPN network management• Research and development of small business software solutions• Intermediate JavaScript• Intermediate HTMLAchievements:• Designed security policies and managed antivirus/firewall solutions • Developed contingency plans for remote Windows and Mac assets• Rebuilt and optimized a VMware ESX server to run various Windows, Linux virtual machines• Created custom Windows installation templates for virtual machines and workstations• Designed and evaluated SAN storage solution customized for MySQL data mining that has the ability to scale to 80+ Terabytes

• Conveyed the quality of WLC campus life to the public through photography for 120+ WLC department publications

• Shadowed sales associate • Archived slides into filing system• Cataloged business contacts into network database