Kong Pham Email & Phone Number

United States

Aliso Viejo, California, US

Aliso Viejo, California, US

Aliso Viejo, California, US

• Own the customer relationship, providing ongoing and proactive leadership and support to Agari’s customers
• Develop a trusted advisor relationship with customer stakeholders
• Drive value of Agari Platform into customer organizations
• Identify growth/expansion opportunities, renewal risks
• Manage customer escalations; drive cross-departmental engagement to resolve customer issues

Denver, CO, US

• Pre-sales
• Perform product demos; Make the technical case for Valimail
• Perform authentication analysis on customer domains
• Build and maintain relationships with the customerOnboarding
• Manage the customer onboarding process
• Work with Third Party vendors on the customers' behalf as necessary

Aliso Viejo, California, US

Aliso Viejo, California, US

• Manage project scope, schedule, status, and documentation
• Deploy and train customers on the OneLogin service
• Interact and collaborate with other OneLogin teams such as Engineering and Support to address escalated issues
• Collaborate with the sales team on existing customers to up-sell and cross-sell opportunities
• Manage multiple concurrent deployment projects
• Contribute to and use knowledge base repository of deployment best practices

Lake Mary, FL, US

• Plan, schedule and execute all stages of Managed Service and onsite implementations; senior technical role in cloud migrations; coach and train new team members; develop, improve and document technical processesManaged.
• Cloud-based hosted Exchange
• Cloud-based applications/services
• Firewalls/IPS management
• System Monitoring and Server/Desktop Management
• Server/Workstation refresh

Lake Mary, FL, US

Provide hands-on, mid to advanced-level network technology support services at small to mid-sized businesses including community banks, medical, bio-tech, and venture capital firmsWork with clients to consult and manage their IT infrastructure primarily consisting of Cisco networks and Windows 2003/2008 server environments including Active Directory, Group.

• Worked on projects to integrate two newly acquired banks.
• Workstation refresh – including workstations and server room equipment
• Build/deploy Windows 2003/2008 servers
• Convert existing virtual machines from VMware to Hyper-V
• Build and migration of new regional datacenter
• Research and develop project plan for migration of ITI Online Banking servers to secure datacenter

US

• Managed IT ticketing and monitoring systems
• Cash Management demos, implementation and customer service
• Vendor Management - main point of contact, monthly invoices, contracts
• Fully participated in management committee meetings
• Managed 3rd party IT audit and remediation
• Interviewed, mentored and managed IT staff

US

• Participate in IT budgeting
• Technical lead and direct IT projects
• Procurement of IT assets and implementation
• Lead technical implementation of core banking conversion
• IT and Online Banking Policies and Procedures
• Conducted training for employees and clients on technical topics

US

• Lead domain/hardware/network/remote systems design/implementation/support
• Lead administrator for all IT Systems, including Core and internal/public websites

US

Charlotte, NC, US