Konstantin Boninski Email & Phone Number

• Serving as WW LTF Process Lead (Long-Term Forecast)
• Optimizing the E2E LTF process by introducing major changes to the overall process flow
• Working closely and establishing partnerships with numerous internal teams, in order to improve the LTB process (Last-Time Buy)
• Creating and applying new work methods to existing regional Bulk LTF Processes, both for EMEA and AME region
• Co-lead and supported a RPA Process optimization project (E2E LTF RPA Project - Creating from scratch a new RPA tool, covering the whole E2E LTF Process via PowerBi)
• Designing UI & UX of the RPA E2E LTF Project and working closely with RPA contacts for smooth tool creation

• Demand Forecasting
• Serving as Excess & Obsolescence SPOC for EMEA region
• Controlling regional Excess & Obsolescence EMEA process and optimizing it from scratch
• Applying major changes to process flow, conducting experimental adjustments, and improving communication with partners by introducing new procedures
• Creating an E2E Know-How guide, covering already introduced changes, methods, and optimizations

Sofia, Sofia City, Bulgaria

• Responsible for developing end-user demand forecast using demand signals, statistical models, and different technology tools
• Responsible for process improvements and develop recommendations
• Providing important assistance for a leading internal educational forum
• Creating and maintaining custom data tracker for unorthodox demand behavior, based on different countries, in order to prepare and adjust a correct future forecast
• Responsible for monthly preparation and upload of business-related files, providing an updated database for next month's forecasting period
• Creating and maintaining a Master File with special deals per region

Sofia, Sofia City, Bulgaria

• Being first point of contact for clients with account related questions
• Initiating proactive contact with newly registered players via chat, phone or email
• Working closely with internal and external departments to help solve customer queries and issues
• Regularly analyzing and working on client based reports

Sofia, Sofia City, Bulgaria

• I worked as a part-time Researcher while doing my studies. My day-to-day responsibilities included:
• Generating leads
• Qualifying leads using various research tools
• Building and maintaining an up-to-date database
• Daily communication and reporting

Sofia, Sofia City, Bulgaria

• Introduced changes to the claim processing workflow for Turkish Airlines which resulted in over €13,000 in previously unclaimed compensations.
• Was solely responsible for the workflow and communication with Turkish Airlines which resulted in securing around/over €70,000.
• Followed up with hundreds of clients to request additional details which resulted in additional compensations which would have otherwise remained unclaimed.
• Made content improvements to communication with clients thereby improving conversion rate by 5% which ultimately increased the number of successful claims.

Sofia, Sofia City, Bulgaria

• Began as a Junior Claims Specialist and achieved promotion within 9 months from starting.
• As an early-stage employee participated in designing my team's on-boarding processes and successfully on-boarded 2 new hires.
• Introduced changes to the Ryanair claim processing workflow thereby reducing the average time it took to pay our customers by over a week.

Sofia, Bulgaria

• Communicated with foreign colleagues on spot in order to organise workflow for certain working sites.
• Created time schedules for work procedures.

Sofia, Bulgaria

• Entered localised content for over 100 company email templates as well as the company website.
• Learned how to use specialised email marketing software in order to import content into it.
• Proof-read more than 100 email templates in order to correct mistakes and ensure quality.

Bachelor'S Degree, Business Administration And Management, General

High School Diploma, Foreign Languages And Literatures, General