Achievements by strategically streams for Euralis Ukraine:• Launched the all new CRM system in Euralis: SAP Sales cloud (SAP C4C)• Organized CRM support for the sales procesess: Account, Contacts, Activities, Surveys, Visits, Sales Qoutes, Sales Plans, Reports• Implemented the Electronic Customer Cabinet as a new channel to support rapeseeds campaing• Launched the all new Loyalty Programm to reward customers who buy Euralis products• Identified key target segments… Show more Achievements by strategically streams for Euralis Ukraine:• Launched the all new CRM system in Euralis: SAP Sales cloud (SAP C4C)• Organized CRM support for the sales procesess: Account, Contacts, Activities, Surveys, Visits, Sales Qoutes, Sales Plans, Reports• Implemented the Electronic Customer Cabinet as a new channel to support rapeseeds campaing• Launched the all new Loyalty Programm to reward customers who buy Euralis products• Identified key target segments across crops and imlemented as proceess for F2F visits Functional responsibilities:• Ensure consistent use of CRM process and system throughout the organization for sales planning, market data collection, forecasting and field force coordination.• Drive market insights and key actions from CRM• Lead development of customer segmentation approach and identify key target segments across crops• Provide analytics and data interpretation of customers and commercial force activities based on CRM system• Ensure effective operation of Closed Loop System with help of CRM system• Supervise development and operation of loyalty program, drive up participation rate and value generation for Euralis• Organize CRM support for the process of F2 °F growers' allocation to Sales Managers• Constant collection and processing of market data• Development of CRM strategy for the country Show less

Achievements:• Implemented new Campaing management system for lifecycle management• Launched tools: Next Best Offer/Action, Channels and Experiences prioritization, Smart policies, Machine learningFunctional responsibilities:• Management of CRM-systems and cross-functional processes• Design & Execute for automatically contextual target, massive campaigns and customer lifecycles, multichannel journeys• Development of CRM-system, new channels and tools to increase in… Show more Achievements:• Implemented new Campaing management system for lifecycle management• Launched tools: Next Best Offer/Action, Channels and Experiences prioritization, Smart policies, Machine learningFunctional responsibilities:• Management of CRM-systems and cross-functional processes• Design & Execute for automatically contextual target, massive campaigns and customer lifecycles, multichannel journeys• Development of CRM-system, new channels and tools to increase in efficiency of campaigns Show less

Achievements by strategically streams for Beeline Uzbekistan:• Developed CVM strategy and commercial roadmap • Implemented CVM solution - Insight & Analytics Platform and Campaign Management System "InTelestage" from Evolving systems• Created and launched lifecycles and complex campaign by streams: Churn prevention, Price plan migration and Data monetization Functional responsibilities:• Develop and drive a central Customer Value Management(CVM) strategy and a… Show more Achievements by strategically streams for Beeline Uzbekistan:• Developed CVM strategy and commercial roadmap • Implemented CVM solution - Insight & Analytics Platform and Campaign Management System "InTelestage" from Evolving systems• Created and launched lifecycles and complex campaign by streams: Churn prevention, Price plan migration and Data monetization Functional responsibilities:• Develop and drive a central Customer Value Management(CVM) strategy and a commercial CRM initiative roadmap for the Eurasia markets• Develop and set commercial, technology and capability agenda to support leading CRM strategies, activities and revenue acceleration• Plan and lead the market level commercial stream of Eurasia Campaing Management System Implementation Project • Design & Execute customer lifecycle-management initiatives, i.e. Data Monetisation, Tariff Migrations, Churn & Inactivity Management• Deliver strategic projects in Contextual Lifecycle Marketing to accelerate CRM revenue• Evaluate new engagement opportunities with existing and new markets• Engage with Eurasia markets to implement CRM activities and campaigns roadmap Show less

Functional responsibilities:• Management CRM-system• Design & Execute for automatically contextual target, massive campaigns and customer lifecycles• Strategy &Development of CRM-system, new channels and increase in efficiency of campaignsAchievements by strategically streams at Kyivstar:• CRM revenue contributionCRM system make more than half from overall CBM RevenueIn 2016 СBM Revenue Contribution increased to 6%• Churn preventionCRM system campaigns is… Show more Functional responsibilities:• Management CRM-system• Design & Execute for automatically contextual target, massive campaigns and customer lifecycles• Strategy &Development of CRM-system, new channels and increase in efficiency of campaignsAchievements by strategically streams at Kyivstar:• CRM revenue contributionCRM system make more than half from overall CBM RevenueIn 2016 СBM Revenue Contribution increased to 6%• Churn preventionCRM system campaigns is the main tool for retention customers. Churn rate for 2016 decreased to 19%• Mobile data penetrationLaunched automatically campaigns for data-usage stimulation. Data penetration index increased to 54%• New campaign strategyLaunched multi-offer functionality. Three types of campaigns always available for customer’s choiceMulti-offer cross channel availability: IVR, WEB, SMS, TU terminals, USSD• New digital channelsImplementation CRM-system with new channels: Landing page (web) and Selfcare(web+app) Show less