– Headed and expanded the team of product researchers from 4 to 40 people.– Set up and optimized the processes of interaction between the research department and designers, analysts, copywriters, HR. Built a practice of recruiting respondents within the research department.– Developed a matrix of competencies of the researcher and grades, linked them together. I have repeatedly refined both the matrix and the grades, depending on the needs of researchers, leads and business needs.– Developed a 3-month product research training course for designers, analysts and copywriters within the company. Subsequently, we made training colleagues from other roles one of the key functions of the research department.– Implemented effective assessment and feedback systems to enhance team performance and the quality of research output.– Integrated two research teams into one department with common processes, management and structure, and corporate values. Prior to integration, conducted an exhaustive assessment, identifying areas for improvement and developing a strategic plan to improve research performance.– Personally conducted and led challenging qualitative and quantitative research initiatives.– Actively engaged in research evangelism, delivering impactful presentations and fostering communication within the company.

– Conducting qualitative and quantitative researches.– Organize research tools: budget planning, purchase.– Working with product teams in order to provide higher quality services for the users.– Creating and organize training programs for design teams.– Research evangelism: public speaking and communication within the company.

– Created UX-research course content.– Help students as a mentor.– Conduct workshops and webinars for students.– I give students tasks, feedback, help them learn faster and stay motivated.

I manage a team of 3 researchers. My task is to listen to the request of the product manger or CEO or head of department and offer him a right solution. I create a research roadmap, a cost estimate, and a working plan. I immerse researchers into the project, create frameworks, checklists, research scenarios, and requirements for results. I do a part of the research by myself, so that the researchers can take an example of quality and verify the quality of their work. I create a presentation or report and show it to the product team. My task is to solve business problems by research the user. I believe that ux researcher might be an advocate for customers. Ux researcher helps to make digital products valuable for both the product economy and the user.

As an invited lecturer train, advise and coache professionals on research methodologies and User Expirience

When I joined the company, there weren’t any researchers there. But there were many product managers, analysts, and designers who had trouble verifying product hypotheses. I created a knowledge base in Notion, created the backlog of research tasks, and talked to the team to find out their request for ux research. My tasks were to formulate hypotheses, choose a research method for their verification, conduct a qualitative research by my own or with a team, and validate the results of the research using a quantitative method. I formulated the results of the research and presented them to the team. I believe that research should be a synergy of qualitative and quantitative methods. That’s why after a qualitative research, I usually study the analytics and comparing the matches between the ux issues and the bottlenecks in the product conversion.I immersed the team into research — I explained to designers, analysts and product managers how to research and why, what methods we can use and how they will help us. I also took team members with me to conduct interviews. I worked with stakeholders to implement UX into the culture of the company.

I created my own product, Mosbureau, which was supposed to digitalize tourist tours in Moscow. My team consisted of 15 people, most of which were couriers and guides. We created a site where LTV exceeded CPA by 10 times1. We found an unmet need: people had to visit the box office to went to Moscow museums2. I conducted 20 interviews and a poll for 600 potential users3. I gathered a team, showed them a business plan and research results that convinced the high potential of the product4. Together we created the MosBureau website, which helped people to visit museums without coming to the box office5. Signed an agreement with other travel aggregators6. I started looking for investors to scale up: we reached the figure of 300k net income per month, I held several presentations, after which my idea was taken by the team of the Moscow Department of Tourism