Konstanze Lörsch Email & Phone Number

Leipzig, Sn, De

Leipzig, Sachsen, Deutschland

Berlin, Deutschland

Berlin

Berlin

just a change of the title because of a new team structure

Change of name from zanox AG to Awin AG

Berlin

The Senior Support Engineer acts as an interface to different internal stakeholders.The role includes acting as internal point of escalation for issues regarding the zanox AG platform, tracking etc., the support on internal tools and the solution for special requests in regards to client data and information.She analyses the different technical problems and assigns the issue to the right contact for final resolution or provides the technical solution herself. The problems the Senior… Show more The Senior Support Engineer acts as an interface to different internal stakeholders.The role includes acting as internal point of escalation for issues regarding the zanox AG platform, tracking etc., the support on internal tools and the solution for special requests in regards to client data and information.She analyses the different technical problems and assigns the issue to the right contact for final resolution or provides the technical solution herself. The problems the Senior Support Engineer will solve include mainly back end programming challenges. She might also work on other programming and documentation projects as required and works closely with Product to test products and features before their release.The Senior Support Engineer acts as an internal ambassador for the Global Support Engineering team.Additionally, she might be responsible for prioritizing and organizing the tasks and issues of the global technical support assuring a top quality service of the team as well as overseeing the daily accessibility of the team. Show less

Berlin Und Umgebung, Deutschland

Design, coordination and implementation of agile incident and problem management processes.Setting up a reliable and efficient single point of contact for all technology related support requests.Responsibility and coordination of escalation management processes.Knowledge of product families in depth, and the entire platform on all levels.Troubleshooting and fault elimination in close cooperation with the development department.Processing of technical issues and problems on… Show more Design, coordination and implementation of agile incident and problem management processes.Setting up a reliable and efficient single point of contact for all technology related support requests.Responsibility and coordination of escalation management processes.Knowledge of product families in depth, and the entire platform on all levels.Troubleshooting and fault elimination in close cooperation with the development department.Processing of technical issues and problems on 2nd and 3rdLevel level.Verify bugs and work with development on providing fixes.Working with a wide range of internal and external customers to help identify and resolve product and platform related issues.In-depth analysis within the entire system landscape and maintenance of the software.Support for software testing and product releases.Influence product direction based on customer feedback.Documentation and creation of knowledge base articles to improve self-help offering and evolve knowledge engineering practices. Show less

Berlin Und Umgebung, Deutschland

Quality check of technical program data.Test, debug and approval of promotional materials.Technical advice for the creation of admedia materials.Technical support of existing customers by phone and email.Testing and configuration of product data feeds.Support for the creation of apps for the zanox MasterTag.Keep internal and external training.Acquisition of projects

Informatik

Autonome Intelligente Systeme

Abitur, Allgemeine Hochschulreife

Berufsabschluss: Industriekauffrau

Realschulabschluss