Kevin Zook Email & Phone Number

Phoenix, AZ, US

Phoenix, Arizona, United States

• Following lesson plans provided by the regular teacher to create a cohesive and consistent learning experience for students.
• Managing the classroom effectively to encourage student participation, minimize distractions and maintain a positive learning environment.
• Adapting teaching methods to fit the needs of each individual student.
• Taking attendance, explaining homework, and maintaining classroom cleanliness.

Phoenix, Arizona, United States

• Gig workers are independent contractors, online platform workers, contract firm workers, on-call workers, and temporary workers. Gig workers enter into formal agreements with on-demand companies to provide services to.
• Uber Eats
• Grubhub
• Door Dash
• Postmates

Phoenix, Arizona, United States

• Distance Educators volunteer their time for Jesuit Worldwide Learning to teach online classes for refugees and displaced persons globally.
• Provided academic help to students with their Course of Study (COS) as requested by using both synchronous and asynchronous technology to communicate with students.
• Mentored students in effective study practices relevant to the discipline(s) covered in the COS and assisted students in the use of the related Learning Resources.
• Mentored students in the topics needed to complete the assessments in the COS(s) and provided feedback on assignments as appropriate.

Phoenix, Arizona, United States

• Utilizes gained knowledge and skills in social media advertising, brand awareness, and e-commerce to guide customers.
• Proactively reaches out to customer base to support their advertising needs and help educate them on the products and services.
• Take a consultative approach to understand the customers’ needs and provide recommendations for potential marketing campaigns.
• Schedules appointments with customers that have started advertising accounts.
• Helps customers manage their budgets and spend on promoting social media posts.

Tempe, Arizona, United States

• Collaborate with management teams to stay updated on new products, services, and policies.
• Professionally engage with clients while actively listening to their concerns.
• Offer support and solutions to customers following the company's customer service policies.
• Perform credit investigations and establish a credit decision for new and existing customers within the allowed turnaround time.
• Review and spread financial statements and/or tax returns to analyze new or existing customers’ financial strength.

Tempe, Arizona, United States

• Demonstrated high-ranking member satisfaction levels and results; actively worked to improve the overall member experience.
• Demonstrated a high skill level of relationship building by using needs-based selling techniques and sharp communication skills.
• Built rapport and confidence with the member by facilitating discussions regarding identity theft concerns and offering appropriate solutions with our service.
• Maintained regular contact with and supports the Manager and informed Manager and team members of specific member situations where potential for errors exist.

Phoenix, Arizona, United States

• Dr. DISH Specialists are the last line of defense for advanced technical issues and have the final say when resolving a customer’s equipment and signal issues.
• Decreased escalated issues and customer churn while increasing customer satisfaction and providing an exemplary customer experience.
• Provided more advanced troubleshooting over the phone and save customers’ time by not transferring any calls to fix a technical issue.
• Processed all tickets escalated by the Tier 1 customer support provider or calls transferred by the customer service department.

• Provided academic help to students with their Course of Study (COS) as requested by using both synchronous and asynchronous technology to communicate with students. This included functions such as instant messaging.
• Mentored students in effective study practices relevant to the discipline(s) covered in the COS and assisted students in the use of the related Learning Resources.
• Mentored students in the topics needed to complete the assessments in the COS(s) and provided feedback on assignments as appropriate.
• Worked with students assigned to their COS(s) to achieve high success rates as measured bypass rates on assessments and successful completion of the Course of Study.

Chicago, Illinois, United States

• The Store Manager has overall accountability to for all store operations and reinforces service expectations of both internal and external customers to maximize a positive experience.
• Creates an environment that allows employees to do what is necessary to resolve customer issues quickly and correctly.
• Responsible for achieving sales goals, creating a business plan, and setting store goals that are aligned with the strategic sales plan.
• Analyzes store’s financial data and takes action to grow revenues, control costs, and ensure appropriate inventory management to achieve sales and profit goals.
• Recruits, hires, develops, evaluates, and coaches store employees and direct reports.

Doctorate Of Management, Organizational Leadership, 3.55/4.00

Activities and Societies: My current status in my doctoral program at The University of Phoenix is All But Dissertation (ABD). I have no.

Master Of Science - Ms, Leadership, 3.11/4.00

Master Of Arts, Organizational Management, 3.57/4.00

Bachelor Of Arts - Ba, Communication And Media Studies

Activities and Societies: Student Government Association (2 years) and Inter-Hall Council (3 years) Minors: Management and Marketing

High School Diploma, College/University Preparatory And Advanced High School/Secondary Diploma Program

Activities and Societies: Cross Country Team (2 years), Track and Field Team (2 years), and Equipment Manager for the Athletic Department.