Korey Grant Email & Phone Number

Port Washington, New York, United States

70 Dubois St Newburgh New York 12550 United States

• Promoted to this position to contribute to the operational productivity of the hospital by providing solutions-oriented IT support for the 242-bed hospital, with a focus on minimizing the downtime of hospital.
• Independently support end-users (hospital employees) via phone, email, and remotely, averaging 8 service tickets per day for issues ranging in complexity and related to various technologies, computer systems, software.
• Effectively contributed to the hospital-wide EMR upgrade from Meditech to EPIC in 2021; assisted with the upgrade and installation of physical monitors and the software upgrade of computers from the Windows 7 OS to.
• Prioritized operational productivity during the hospital-wide EMR upgrade by creating resource documents and knowledge-based articles to improve employee understanding while facilitating end-user training to ensure a.
• Proactively monitor trends in end-user issues and network issues by accurately documenting all employee interactions, issues, and resolutions; developed Knowledge base articles to improve self-help efforts and reduce.
• Strategically provide leadership and training to new hires with a focus on maximizing understanding of IT department workflows, productivity expectations, and customer-service techniques to ensure optimal productivity.

Newburgh, New York

• Successfully provided solution-oriented support to end-users with a focus on minimizing downtime through quick resolutions of IT issues across the hospital with a focus on end-user education and training to improve.
• Supported end-users in executing software and hardware installation projects while resolving an average of 30 tickets per week related to printer errors, password resets, printer repairs, blackberry set up, and.
• Independently managed the triage process to determine the best course of action while maintaining thorough documentation of the resolution process; created step-by-step resource documents to minimize frequent/trending.
• Minimized disruptions to the workflow by installing, troubleshooting, and maintaining office technology (phone, printer, projector, tablet, laptop) and performed backups, app/software installs and updates, hardware.
• Maximized the new hire onboarding process by collaborating with the HR department to assist new hires in accessing the HRIS system and Microsoft enrollment; created a training sheet that documented FAQ’s and frequently.

Melville, New York

• Establishes communication with Clients to promote effective relationships with the company
• Responsible for accurately and confidently handling customer inquiries
• Contribute to promotion of product and services through recommendations that meet customers’ needs
• Exercises sound judgment and accurately calculate taxes, fees, one time charges and recurring monthly charges
• Research and escalate customers’ inquiry as necessary to provide a prompt resolution
• Prepare work orders, processes payments and attempt to collect delinquent account balances

Lawrence, New York

• Sale of Data Plan for three major telecommunication companies and surpassed monthly sales goals
• Manage customers inquiries and provide resolutions
• Provide update of sales metrics and inventory replenishment to field managers

Manhattan, NY

• Greet guests and visitors in the production office
• Perform research on potential show topics or guests
• Assist in arranging props, set and Video shoot for live show
• Handles administrative tasks related to show production, such as creation and maintenance of show folders
• Assist Field Producer with interviews at different locations each week

Manhattan, NY

• Responsible for researching content, pictures and audio future episodes
• Social Media tracking of show content trends and Website
• Assist in arranging props, set and Video shoot for live show
• Monitored and tracked bodybuilding celebrity through different social media channels like Facebook, YouTube, Twitter, etc.