Luis Lopez Email & Phone Number

In this position, I managed the Incident IQ ticketing system, performed troubleshooting on diverse equipment, tracked licenses and program inventory via Apple School Manager, and enforced network security measures to minimize breaches and exposure.

• During the second shift, I was entrusted with the responsibility of managing the call queue and serving as the key point of contact for reporting any potential outages.
• Manage client Organizational Units (OUs) by configuring them appropriately and providing assistance with Active Directory password resets as needed.
• Offer support for basic software installations, including Mobile Device Management (MDM) programs such as Airwatch, printer setup, and various Microsoft Office Suite… Show more
• Offer support for basic software installations, including Mobile Device Management (MDM) programs such as Airwatch, printer setup, and various Microsoft Office Suite applications.
• Contribute to the ongoing maintenance and creation of new articles in the Knowledge Database to enhance the organization's information resources.
• Provide remote client support by leveraging a variety of programs like Bomgar, LogMeIn, and AnyDesk to ensure swift and effective troubleshooting and issue resolution. Show less

Jericho, New York

• Proficiently diagnose and resolve a range of network-related issues, including TCP/IP and general networking problems, with a particular focus on routers and modems.
• Skillfully troubleshoot VOIP-related issues on consumer phones, ensuring that voice-over-IP systems operate smoothly.
• Demonstrate the ability to tackle issues and provide support in both English and Spanish, catering to a diverse client base and facilitating effective communication and assistance in both languages.

-Helping Staff member with issues concerning Ipads, Laptops and desktops. - Re imaging desktops and laptops- Gathering Various school data sets and merging them into a central file- Responsible for running CAASS reports for student attendance- Work with ATS system to track attendance, transfers and record requests

I reach out to parents and hold workshops which actively engages them and gets them involved in their child's education.

- Overlook 15+ employees- Create and Implement curriculum aligned to NYS learning standard- Oversee whole sports division development