Luis Lopez Email & Phone Number

In this position, I managed the Incident IQ ticketing system, performed troubleshooting on diverse equipment, tracked licenses and program inventory via Apple School Manager, and enforced network security measures to minimize breaches and exposure.

• During the second shift, I was entrusted with the responsibility of managing the call queue and serving as the key point of contact for reporting any potential outages.• Manage client Organizational Units (OUs) by configuring them appropriately and providing assistance with Active Directory password resets as needed.• Offer support for basic software installations, including Mobile Device Management (MDM) programs such as Airwatch, printer setup, and various Microsoft Office Suite… Show more • During the second shift, I was entrusted with the responsibility of managing the call queue and serving as the key point of contact for reporting any potential outages.• Manage client Organizational Units (OUs) by configuring them appropriately and providing assistance with Active Directory password resets as needed.• Offer support for basic software installations, including Mobile Device Management (MDM) programs such as Airwatch, printer setup, and various Microsoft Office Suite applications.• Contribute to the ongoing maintenance and creation of new articles in the Knowledge Database to enhance the organization's information resources.• Provide remote client support by leveraging a variety of programs like Bomgar, LogMeIn, and AnyDesk to ensure swift and effective troubleshooting and issue resolution. Show less

Jericho, New York

• Proficiently diagnose and resolve a range of network-related issues, including TCP/IP and general networking problems, with a particular focus on routers and modems.• Skillfully troubleshoot VOIP-related issues on consumer phones, ensuring that voice-over-IP systems operate smoothly.• Demonstrate the ability to tackle issues and provide support in both English and Spanish, catering to a diverse client base and facilitating effective communication and assistance in both languages.

-Helping Staff member with issues concerning Ipads, Laptops and desktops. - Re imaging desktops and laptops- Gathering Various school data sets and merging them into a central file- Responsible for running CAASS reports for student attendance- Work with ATS system to track attendance, transfers and record requests

I reach out to parents and hold workshops which actively engages them and gets them involved in their child's education.

- Overlook 15+ employees- Create and Implement curriculum aligned to NYS learning standard- Oversee whole sports division development