Kort Long Email & Phone Number

Portland, Or, Us

Oakland, California, United States

Remote - San Francisco Bay Area

Remote - San Francisco Bay Area

Remote, Bay Area

Missouri

- Lead 10+ product & 20+ API integrations for cross-functional programs within Global Customer Care (GCC)- Design unique Voice of the Customer (VoC) programs for new products- Redesign project deliverables & team processes to increase efficiency & standardize outputs - Author & conduct data driven research protocols to identify root cause issues & provide actionable insights to GCC programs for customer experience improvement- Use quantitative VoC data & qualitative interview data to generate recommendations aimed at improving customer experience- Collaborate with GCC executives to improve processes & grow the insights to action model

Rolla, Mo

O'Fallon, Mo

- Analyzed customer service models of potential partnership companies- Consolidated intake surveys to streamline project management process- Redesigned the SD&I framework to better capture the ongoing work- Facilitated the integration of customer service teams outside of GCC into the GCC model

Montclair, New Jersey

- Educated & organized communities on local and state environmental issues- Raised $15,000+ for CWA's environmental programs- Trained & supervised 20-30 junior organizers on a nightly basis- Gathered & analyzed data to improve the training of organizers- Gained highly flexible interpersonal & communication skills

West Plains, Missouri