Kory Hill Email & Phone Number

Nashville Metropolitan Area

Manage a team delivering cloud-based solutions, including Avaya Cloud Office, for large-scale clients. Oversee the full implementation cycle from planning to execution, handling escalations, and refining processes to enhance client and team outcomes. Act as the subject matter expert (SME) on Avaya Cloud Office, responsible for creating technical documentation and developing training programs for internal and external stakeholders. Key focus on operational efficiency and customer satisfaction. Design streamlined processes for new product lines and support contractors with clear, accessible training materials.

Tasked with providing Design and support for large cloud telephony installations. Work with team members to resolve escalations on design issues. Improve process for cloud design and delivery. Develop and deliver training to team members and customers on both programming and using cloud telephony systems.

St Thomas, Us Virgin Islands

Provided remote Tier 3 technical support from St. Thomas, USVI, for Avaya Cloud Office. Responsibilities included troubleshooting complex network integrations, coordinating with R&D on performance issues, and creating documentation to standardize support processes. Trained Tier 1 and Tier 2 engineers on technical issues and best practices, ensuring effective knowledge transfer across teams.

Virtual

Assist customers, business partners, and field service technicians with complex issues on the IP Office product line.

Knoxville, Tennessee

Associate Of Science (A.S.)

Associate Of Science (A.S.), Electrical And Electronics Engineering