Emergency Dispatcher
Current- Delivered exceptional customer service during emergency situations, ensuring calm and efficient resolution
- Coordinated onboarding processes for new hires, facilitating smooth integration into the team
- Processed an average of 200 medical and fire emergency calls daily, ensuring accurate and timely response.
- Update and maintain demographic information for emergency calls, ensuring data accuracy
- Collaborated with 10 fire agencies to maintain and update daily staffing requirements
- Trained incoming staff, providing them with the necessary skills and knowledge to preform effectively