Kory Borzoni Email & Phone Number

South San Francisco, California, United States

Sacramento, California, United States

Madrid, Community Of Madrid, Spain

Created diverse and inclusive lesson plans for students of all English levels to learn. Communicated with teachers and students while utilizing my interpersonal skills to find alternative ways of teaching.

Lehi, Ut

Assisted in the relocation of operations from San Francisco, CA to Lehi, UTMentored and coached 30 associates by setting individual and department metrics driving team successSet department vision in start-up product within an established companyActed as project manager on multiple initiatives to drive process improvement including a complete shift in role responsibilities from one department to another, boosting production by 200% and customer satisfaction by 4 points.Created and facilitated training material for 30 external new hires, which had not been done with the product beforeTrained and developed new hires to be functional in role 3 months ahead of scheduleLed team to the highest application to approval rate in product history

San Francisco, Ca, United States

Led and implemented a project to restructure outbound phone script, decreasing handle time and increasing overall customer engagementAssisted in streamlining the review process for a start-up within the company. worked cross-departmentally to create call scripts improving overall agent efficiencyMaintained top performer status for 21 months Developed training material and facilitated a class of 20 internal transfers

San Francisco Bay Area

Calculated Income and using various other forms of verification methodsCommunicated with borrowers and other departments to reduce frictionIdentified and fixing loan review pain points for borrowers and agentsMaintained high attention to detail while working in a fast paced environment

Madrid Area, Spain

Created lesson plans for upcoming classesCollaborated with other professorsWorked with Students from ages 12-18 and varying levels of EnglishEstablished a fun and friendly environment for all students to learn in

Concord, Ca

Built and maintained relationships with current and potential clientsAdvised clients on products that suit their current financial profileObtained sales and personal achievement goalsManaged a diverse clientele in a performance-based environment

Concord, California

Walnut Creek, Ca

Modeled quality customer service in a fast-paced environmentHelped maintain store cleanlinessAided in inventory and stock room managementTrained new employees in customer relations, computer use, and daily operation

Moraga, Ca

-Acted as liaison and ambassador for SMC during summer conferences-Worked primarily with Athletics and camps-Teamed up with different departments of the University to provide a seamless experience for the incoming camps.-Arranged progress reports and presented post conference debriefs

Master Of Business Administration - Mba, International Business

Bachelor Of Science (B.S.), Business Administration And Management, General, 3.069

Activities and Societies: Business ClubMy educational experience at Saint Mary's College includes the required core curriculum.

International Business

Studied Spanish, Operations Management, Marketing, and International Financial Management