Kory W. Email & Phone Number

Abilene, Tx

• Delivers hands-on service desk assistance and thorough end-user training to a diverse customer base of 405+• Demonstrates a full understanding of key network and technical security controls to troubleshoot accurately• Oversees the provision, deployment, management, & tracking of end-user equipment and hardware/software• Supports users with loading and configuring client applications on workstations with security risks in mind• Provides technical assistance to staff for setup & maintenance of hardware/software, decreasing risk by 60%+

317Th Airlift Wing, Dyess Afb, Tx

• Communicated risk management procedures with all new hires to ensure onboarding objectives for IT Leads• Performed day-to-day managerial and administrative tasks, keeping the team at 100% regulatory compliance• Partners with the Leadership Team to provide staff training and synthesize info, improving retention by 41%

86Th Operations Support Squadron, Ramstein Ab, Germany

• Managed 2 departments, overseeing 12+ employees and directing inspections across more than 450 sections• Developed a team of 85 via targeted training initiatives, resulting in a 25% increase in task completion efficiency• Secured $10K in funding for supplemental operations utilizing effective interpersonal communication skills

535Th Airlift Squadron, Hickam Afb, Hi

I led 35 Airman Loadmaster cadre by guiding and applying all aspects of the squadron’s C-17A standardization and evaluation program. I also ensured the proper implementation of major command airlift standards, policies, and aircraft operations by directly monitoring the training and proficiency of combat-ready qualified Loadmasters. I also managed three (3) process improvement events through the supervision of four (4) team members, subsequently assisting the rewrite of 180-item tracing tool and galvanizing units’ overarching airlift and operations agility.While employed in this role, I:• Adopted best program management practices to manage $111K in electronic flight bag migration while also evaluating relevant data for adverse trends by leading seven-person Stan/Eval flight.• Leveraged effective squadron oversight to spearhead 15 missions, 45 training sorties, 250 flight hours, 2K pax/3.2M lbs. cargo, and crushed higher headquarters priorities.• Utilized expert communication skills to execute 180+ higher headquarters tasked with transporting 2K pallets/8.7K pax/19.3M lbs. cargo to a warfighter.• Moderated a 645-hour transition for 145 assets in 30 days, as supplemented by the creation of a benchmark for all Pacific Air Forces aircrews via direct leadership of the electronic flight bag integration process.• Earned recognition for providing outstanding support in C-17/12 KC-135/18 F-22/2 DV airlift aircraft, as well as driving 580+ training sorties/27.4K Joint base flight hours.

819Th Global Support Squadron, Mcguire Afb, Nj

I instituted professional and technical training opportunities for 112 Airmen during management of multiple career-development programs. I similarly prepared and conducted the Contingency Response Fundamentals course while also coordinating the master training plan (and, in turn, providing assessments for the contingency response team upgrade program).While employed in this role, I:• Certified DoD joint users as affiliation cargo load planners to help interpret integrated computerized deployment system (ICODES) procedures. • Resolved 50+ issues of two (2) major command headquarters via oversight for 20 hours of review, subsequently serving as a key source of an Air Mobility Command contingency response publication rewrite.• Maintained mission compliance for seven (7) squadrons while categorizing base-level training discrepancies to successfully identify 21 new protocols and forecast a FY15 schedule of 200+ events.• Spearheaded C3 of 91 missions/100 tons cargo, 82nd Airborne Div for combat deployment, and Joint Readiness Training Center (JRTC) exercise for 62 personnel.

3Rd Airlift Squadron, Dover Afb, De

I organized immediate contingency placement for major command headquarters-wide dissemination while also readying U.S. Army equipment via the authorization—and development for new procedures—of Joint Precision Airdrop System (JPADS). I also improved overall aircrew performance, and training activities (including necessary corrective actions) by examining Patriot Excalibur software data.While employed in this role, I:• Contributed suggestions to the squadron commander regarding C-17 aircrew regulations, procedures, and qualifications for 70 personnel.• Directed various department team members, such as C-17A loadmaster flight examiner, 10 recurring evals, and crewmembers to equip squadron for 1st deployment.• Performed aircraft pressurization emergency actions by saving 66 passengers on oxygen, stabilizing cargo compartment, and returning aircraft safely.• Ensured successful missions by proctoring 100 exams—and achieving a 100% pass rate—during service as the fight line drivers’ program manager.• Identified and addressed inconsistencies in aircraft ready for combat airlift in collaboration with 11 support agencies.• Received the Wing Tuskegee Award for heading 44 loadmasters across three (3) geographically separated locations and completing senior NCO duties during deployment.• Enabled a 98% test average—and 100% flight evaluation pass rate—by contributing to the JR Loadmaster Corps 1st HQ Aircrew Stan/Eval Visit (ASEV).

8Th Airlift Squadron, Mcchord Afb, Wa

Bachelor Of Science - Bs, Information Technology

Associate Of Arts - Aa, Aviation Operations

Bachelor Of Science - Bs, Organizational Security/Management