Kory Johnson Email and Phone Number
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With over 25 years of experience in leading cloud solutions and services for SaaS ERP software companies, I am passionate about delivering exceptional customer experience and retention. As the Director of US Cloud Services / Customer Success at Infor, I am responsible for improving our internal operations, delivery process and procedures, and customer satisfaction across the Americas region within the Process and Discrete verticals.I have a proven track record of driving sales and services growth, managing P&L, negotiating and underwriting contracts, and leading global teams and partners. I have also revamped global cloud pre-sales teams and programs, managed and advised some of the largest service integrator partners, and built teams of highly skilled leaders that could manage our largest cloud customers. My specialties include cloud and SaaS ERP applications, IT infrastructure and design, process improvement, strategic planning, project management, business development, digital transformation, operations management, and technical support operations.
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InforHoneoye, Ny, Us -
Director, Us Cloud Services / Customer SuccessInfor Jul 2021 - PresentNew York, Ny, UsResponsible for leading our US Customer Success, Carefor & Managed Services organization across our Americas region within the Process and Discrete verticals to deliver an exceptional customer experience. Responsible for improving our internal operations, delivery process and procedures with a desired outcome of exceptional customer satisfaction and retention.
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North East Regional CtoSynoptek Oct 2019 - Jul 2021Irvine, Ca, UsLeading our Northeast regional teams and customers to achieve greater results through their investments in Synoptek’s services. In this position I am responsible for the following:• Negotiating and underwriting 100% of all sales activities to achieve company delivery margin % goals• Organizational responsibility for net new and existing customer satisfaction including delivery and operational excellence. • P&L responsibility for YoY 20% growth in sales and solutions activities in excess of 17M annually.• Over achieving sales quota responsibility for regional Managed Services targets and Professional Services targets.• Leading our largest customers to take advantage of leading technologies to help harden and strengthen their internal IT operations. -
Vice President, Cloud Solutions & ServicesQad Jun 2017 - Jun 2019Santa Barbara, Ca, UsResponsible for four departments within the Services business. Cloud Solution Architecture, Global Partner Management, Staff Augmentation & Customer Portfolio Management. Revamped the entire global Cloud pre-sales teams and programs around QAD cloud offerings to meet the changing demands of the market. Managing and advising QAD's largest Service Integrator partners for the Services organization while developing the global standard for partner on-boarding. Built a team of highly skilled executives that could manage our largest Cloud customers. -
Sr. Director, Global Resource Centers & Cloud Solutions ArchitectureQad Jul 2013 - Jun 2017Santa Barbara, Ca, UsBuilt the Cloud pre-sales organization, including development and implementation of policies and procedures across the entire Global Cloud Sales team allowing our market cap to increase an additional $80M. Managed international teams throughout North America, Europe and Asia Pacific lowering our overall cost per hour for Service delivery. . Develop sales procedures and system architecture collateral to leverage throughout the sales process.
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Director Global Cloud / Ams ServicesQad Aug 2005 - Jul 2013Santa Barbara, Ca, UsDeveloped the QAD SaaS / Cloud offering, including the support and delivery organization, services delivery, development and implementation of policies and procedures across all of the current AMS and Cloud customers and employees. Delivered our first 10,000 users with P&L responsibility of $17M per annum across a direct managed 120 person organization.
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Project Manager & Technology Consultant / Cnc ConsultantOracle Aug 1998 - Aug 2005Austin, Texas, UsDirected management, installation and maintenance of JDEdwards ERP software for various customer locations maintaining 90% travel. Taught advanced technical classes. Project managed implementation of Enterprise One and OneWorld software. Guided installations on platforms including AS/400, HP 9000, Intel, and Alpha. Maintained databases including DB2, SQL, UDB, and Oracle. -
Project Manager & Technology Consultant / Cnc ConsultantJ.D. Edwards Aug 1998 - Aug 2005London, Gb
Kory Johnson Skills
Kory Johnson Education Details
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University Of PhoenixBusiness Management And Information Systems -
University Of PhoenixAsc. General Studies
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American Intercontinental UniversityInformation Science/Studies
Frequently Asked Questions about Kory Johnson
What company does Kory Johnson work for?
Kory Johnson works for Infor
What is Kory Johnson's role at the current company?
Kory Johnson's current role is Director @ Infor | Delivering Exceptional Customer Experience.
What is Kory Johnson's email address?
Kory Johnson's email address is ma****@****son.com
What is Kory Johnson's direct phone number?
Kory Johnson's direct phone number is +180556*****
What schools did Kory Johnson attend?
Kory Johnson attended University Of Phoenix, University Of Phoenix, American Intercontinental University.
What are some of Kory Johnson's interests?
Kory Johnson has interest in Science And Technology, Environment, Education, Children.
What skills is Kory Johnson known for?
Kory Johnson has skills like Saas, Erp, Enterprise Software, Business Process, Cloud Computing, Integration, Crm, Software Project Management, Business Intelligence, Databases, Vendor Management, Data Center.
Who are Kory Johnson's colleagues?
Kory Johnson's colleagues are Raja Ram, Deepesh Shivhare, Priyanka Podilapu, Sean Rooney, Jennifer Marzolf, Mon Garcia, Dan Druckmuller.
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