Kory Miller Email & Phone Number

Nashville Metropolitan Area

Nashville, Tennessee, United States

Nashville, Tennessee, United States

Greater Nashville Area, TN

• Lead 15+ Implementations start to finish that included but not limited to requirements gathering, development phases, QA, UAT, regression testing, bug fixes, post-mortem analysis
• Planned and executed on multiple projects simultaneously while always achieving deadlines and quality for clients
• Created processes, tools and benchmarks to improve team performance and monitor production
• Tracked and reported program results to customers and stakeholders to facilitate change management activities
• Designed infrastructure solutions to resolve business issues and improve delivery processes
• Forecasted timelines, risk, and deliverables internally while setting proper expectations externally with clients

Nashville, Tennessee

• Monitored survey and engagement trends via Google Analytics to track feedback and progress for the success of the program
• Honored as Presidents Club Award Member within first year of employment
• Built relationships with clients to understand true needs and values for elevated growth
• Explained complex, technology-related issues in basic, understandable terms to clients
• Monitored progress of programs, using and applying programming documents, program directives, funding documents and other program material
• Addressed and resolved technical, financial and operational concerns by working with team members, directors, and executive staff

Greater Nashville Area, TN

• Implemented multiple projects throughout the life cycle, including, but not limited to: discovery (requirements gathering), analysis, quality control, delivery, and training
• Managed communication efforts along with client expectations throughout project timeline including working with clients to determine needs and clearly meet and set expectations with the core application, while adhering.
• Collaborated with Health Care Clinics to bridge the gap of clinical teams and billing teams to consult on best practice workflow processes to plan/execute and develop overall process workflows to enable clinics to be.
• Communicated effectively with third-party personnel involved in implementation efforts, coordinating activities to maximize progress
• Studied customers' business processes to customize implementation measures for minimal disruption to operations

Greater Nashville Area, TN

• Moved from Consultant to Lead Consultant in the first 4 months of employment
• Consistently managed multiple long term Oracle Taleo (SaaS) projects within project budget, scope, and forecasting revenue milestones, 95% of the time coming in under budget and delivering prior to scope close
• Implemented quality controls into all phases of project planning to ensure deliverables and milestones are met for requirements including: analysis, planning, tracking, reporting and evaluations
• Responsible for meeting budgeted hours, managing forecasted cost, and tracking expenses

Greater Nashville Area, TN

• Achieved consistent recognition as top sales performer
• Established rapport with new clients to increase satisfaction and loyalty
• Worked closely with management to strategize sales techniques to increase branch production and customer service
• Balanced cash drawers and vault accounts on daily basis with zero discrepancies
• Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services
• Conducted detailed financial reviews for business clients to sell appropriate products to fit clients needs

Bachelor Of Science (Bs), International Economics

Activities and Societies: Economics Club

Associate Of Arts (A.A.), Economics