Kory Miller Email & Phone Number

Nashville Metropolitan Area

Nashville, Tennessee, United States

Nashville, Tennessee, United States

Greater Nashville Area, Tn

• Lead 15+ Implementations start to finish that included but not limited to requirements gathering, development phases, QA, UAT, regression testing, bug fixes, post-mortem analysis• Planned and executed on multiple projects simultaneously while always achieving deadlines and quality for clients• Created processes, tools and benchmarks to improve team performance and monitor production• Tracked and reported program results to customers and stakeholders to facilitate change management activities• Designed infrastructure solutions to resolve business issues and improve delivery processes• Forecasted timelines, risk, and deliverables internally while setting proper expectations externally with clients• Managed third-party connections for the common strategic goal of the client• Mentored and led new employees to enhance program production.• Directed training and retraining of employees to boost performance and enhance business results• Communicated best practices among on-site and external personnel to align efforts and goals

Nashville, Tennessee

• Monitored survey and engagement trends via Google Analytics to track feedback and progress for the success of the program• Honored as Presidents Club Award Member within first year of employment• Built relationships with clients to understand true needs and values for elevated growth• Explained complex, technology-related issues in basic, understandable terms to clients• Monitored progress of programs, using and applying programming documents, program directives, funding documents and other program material• Addressed and resolved technical, financial and operational concerns by working with team members, directors, and executive staff

Greater Nashville Area, Tn

• Implemented multiple projects throughout the life cycle, including, but not limited to: discovery (requirements gathering), analysis, quality control, delivery, and training• Managed communication efforts along with client expectations throughout project timeline including working with clients to determine needs and clearly meet and set expectations with the core application, while adhering to the contract• Collaborated with Health Care Clinics to bridge the gap of clinical teams and billing teams to consult on best practice workflow processes to plan/execute and develop overall process workflows to enable clinics to be more efficient in daily tasks/responsibilities• Communicated effectively with third-party personnel involved in implementation efforts, coordinating activities to maximize progress• Studied customers' business processes to customize implementation measures for minimal disruption to operations

Greater Nashville Area, Tn

• Moved from Consultant to Lead Consultant in the first 4 months of employment• Consistently managed multiple long term Oracle Taleo (SaaS) projects within project budget, scope, and forecasting revenue milestones, 95% of the time coming in under budget and delivering prior to scope close• Implemented quality controls into all phases of project planning to ensure deliverables and milestones are met for requirements including: analysis, planning, tracking, reporting and evaluations• Responsible for meeting budgeted hours, managing forecasted cost, and tracking expenses

Greater Nashville Area, Tn

• Achieved consistent recognition as top sales performer• Established rapport with new clients to increase satisfaction and loyalty• Worked closely with management to strategize sales techniques to increase branch production and customer service• Balanced cash drawers and vault accounts on daily basis with zero discrepancies• Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services• Conducted detailed financial reviews for business clients to sell appropriate products to fit clients needs

Bachelor Of Science (Bs), International Economics

Activities and Societies: Economics Club

Associate Of Arts (A.A.), Economics