Website design, white label contract website design for agencies, and SEO services including local marketing strategy. I develop, manage, and implement full stack website design projects on the Wordpress, Magento CE/EE, and Joomla platforms. Create SEO, SEM and local review strategies. Server migration and web host management.Please PM me or visit www.RabbitHoleConsulting.com to contact us to talk about your project and business goals.

Develop and maintain www.TheFrameRoom.com. Our website is growing as a leader in the online framing and printing industry. Visit us online or at our shop at 1704 Aliceanna St. in Fell's Point to enlarge photos/art on canvas and other fantastic papers and frame them at the most affordable prices with best service in the Baltimore area. We handle all things related to picture framing including glass replacement, matting, dry mounting, box mounting, canvas stretching, art shipping, and so on. We do it all and do it until you are completely satisfied with our service!My shop duties include all facets of growing and managing a brick-and-mortar retail location.

As the function owner and leader of the e-commerce department at Annapolis Performance Sailing, I led the department functions as follows:- Oversaw development and management of our Magento Enterprise eCommerce website- Developed and deployed SEO/SEO marketing plan including PPC, PLA and content marketing strategies- Managed the website product, content writing, and image development teams. My teams ranged from 4 to 10 team members depending on resource allocation.- Collaborated with the marketing team to craft a consistent brand message.- Continually honed and executed the e-commerce strategy to achieve the goals of the organization.

My mission during this contract position of General Manager of the Tiki Barge was to make the Tiki Barge Baltimore's premier waterfront destination for fun, food, and the best views of Baltimore's Inner Harbor.My duties were to develop and execute the following:- Business strategy plan.- Website and all social media presence.- A comprehensive multichannel marketing strategy.- New food and beverage menus.- Hiring and staffing including scheduling.- A group and corporate party strategy.- Work as a liaison with the neighboring communities to be an asset as a business to the community we are a part.Achievements include:- Doubled revenues for the same year over year period.- Increased pool membership over 100%.- Created and implemented the group and corporate party strategy including the development of a and CRM. Important to the future growth of the business moving forward.- Developed and launched a new fully e-commerce enabled website.- Significantly increased visibility with increased likes and follows on all social media channels, radio and TV features, and written features through a consistent marketing approach.- Significantly improved the standing and reputation of the business in the Harborview community.

- Managed over 800 teachers and a team of 50 tech support agents. Directly involved in the hiring process of all in close coordination with our HR team.- Oversaw delivery of over 200,000 hours of instruction while positively impacting the lives of over 7200 struggling learners and managing a program in excess of $7,000,000.- Cut teacher and tech support staff training costs 64.5% through development of E-learning training process including writing and recording over 30 videos using Camtasia. - Developed a 3-tiered remote tech support platform, wrote tech support scripts, and facilitated the relationship with our remote tier-1 call center. - Directly involved in the design of a proprietary online tutoring platform, integrated with Blackboard, in a Project Manager role. - Developed Quickbase application to track and manage teacher and tech support staff training and Quality Assurance (QA) results. - Developed the QA and post-program employee satisfaction survey processes in conjuction with HR. - Developed a second Quickbase application for student management, tech support ticketing, and asset tracking.

Developed and implemented all aspects of a “brick-and-mortar” wide-format printing, poster, and custom framing retail business. Activities included:- Business development- Marketing including online, SEO/SEM and offline marketing.- Partnership marketing including partnership with MPT as the official poster sponsor of Chesapeake Bay Week.- Sales- Training- Logistics- Procurement- Manufacturing process development and management- Accounting and Finance

- Developed and implemented all aspects of an online wide-format printing, poster, and custom framing retail business. - After 2 years online, opened a retail location in Fell’s Point. - Negotiated the sale of the brick and mortar division and formed a new partnership in 2008.- Activities included website design, SEO, business development, accounting, finance, marketing, management, procurement, manufacturing logistics, and sales.- The position was similar to my role with Fell’s Point Framing, so please refer to that positions activities for a full representation of my experience.