Kory Phillips Email & Phone Number

Columbia, Maryland

• Supervise daily operations of the real estate team including making sales phone calls, completing payroll, reaching out to previous clients about referrals and searching databases to find homes that meet clients' criteria • Conduct client consultations to determine the client's wants and needs • Establish and maintain relationships with clients and provide support during home inspections, negotiations, writing offers• Oversee the process of listings from start to finish including marketing for each listing, scheduling and planning home showings, home staging, professional photographs, and conducting property inspections to ensure homes are in good marketable condition• Plan all client appreciation events, monthly marketing material, and travel for conferences• Contact investors about properties available for purchase• Completing market analysis to determine fair market value of homes• Reaching out to other agents to collect feedback on home showings or obtain more information about listings• Lead seminars to teach, inspire, and create goals with other agents• Develop relationships with vendors such as, plumbers, electricians, roofers, homestagers, photographers, home inspectors, lenders, etc.

Columbia, Maryland

• Recognized by the District Manager for outstanding performance which resulted in training other stores in the district• Managed the daily operations of the store and all six departments• Managed the store for six months in the absence of a store manager• Hired and trained associates for various departments • Achieved a perfect score store rating by completing company targets and training associates, service managers, and department managers on customer service, pet safety, and encouraging the ability to meet sales goals across all departments and decrease profit loss• Upheld policies and standards for pet safety to ensure a safe and clean environment for employees, pets, and customers• Executed strategic merchandising initiatives and trained the merchandise team to maintain store presentations • Led monthly adoption events • Completed payroll, managed time sheets, and scheduled employees weekly hours• Scheduled and led weekly store meetings for all employees• Completed profit and loss performance reports• Provided input into termination, compensation and promotion decisions• Formulated short and long term goals and action plans with the General Manger and District Manger• Participated in regular profit/loss reviews to ensure budgets are met

Columbia, Maryland

• Achieved top 5 in sales for PetSmart PetsHotels nationwide by increasing service upsells and improving customer satisfaction• Trained local stores on safety and customer service• Increased sales by 5% from 2012 by offering special offers to returning customers and increasing service upsells• Hired and trained PetsHotel associates to provide excellent customer service and maintain safety of employees and pets residing at the hotel• Built and maintained relationships with customers to ensure a great customer experience and increase the number of repeat customers• Oversaw the hiring process by conducting interviews, new employee paperwork, and testing• Maintained knowledge of current sales and promotions • Performed daily and weekly audits

Columbia, Maryland

• Managed the daily operations of the hotel• Trained new associates and maintained safety regulations of current associates• Served as liaison between customers, store personnel, and various departments• Achieved top 10 in sales for PetSmart PetsHotels nationwide by increasing product and service upsells• Traveled to other stores in the region and trained associates on safety and customer service• Recognized by the CEO for providing exceptional training to other hotels• Increased department sales by 10% from 2011 by re-training associates on customer service and service upsells• Examines and observed animals to detect signs of illness, disease or injury• Collected and recorded information on every animal such as weight, size, physical condition, treatments received, medications given, and food intake• Responded to questions from customers about all PetSmart products and services

Columbia, Maryland

• Directed and supervised six associates to provide customer service with all tasks related to birds, reptiles, fish, and small animals• Met and exceeded financial plan for the Pet Care Department, including achieving sales and controlling pet loss and expenses• Led the execution of plan-o-grams, organized promotional and sale price changes, and oversaw fulfillment of in-store pick up orders• Completed pet safety inspections • Oversaw the operations of the store in the absence of store management• Ensures immediate action was taken when a sick pet was found in the store• Trained associates and directed work; appraised performance, provided input on associate performance, rewarded and coached associates; addressed complaints and resolved problems• Analyzed marketing information and translated it into strategic plans• Recommended merchandise based on customer's needs• Facilitated monthly and quarterly physical inventory counts

Columbia, Maryland

• Provided assistance to department managers to help manage all associates • Supervised all front end operations• Closed and Opened the store• Ensured merchandise and presentation were up to standards• Assisted and oversaw the training and development of employees• Maintained accurate inventory levels and marked down the goods that were resaleable• Planned budgets and authorized payments and merchandise returns• Increased profits through effective sale training and troubleshooting profit loss areas• Trained and developed new associates on POS system ad key sales tactics• Generated repeat business though exceptional customer service

Fulton, Maryland

• Directed the startup business operations and daily operations of the store• Ensured ATF compliance and all internal policies regarding the selling and handling of firearms• Monitored the stores financial performance • Supervised employees and provided leadership in execution of daily tasks and sales goals• Managed all visual standards in the store including merchandise presentation, signage, lighting, and general maintenance• Reviewed inventory levels and documentation to ensure accuracy of store inventory• Identified and assisted in resolving issues that affected the store's service, productivity, and efficiency• Assisted customers in making buying decisions by identifying and evaluating customer's needs and making product recommendations• Monitored operating metrics while diagnosing and improving processes, performance, and procedures

Columbia, Maryland

• Directed the team of cashiers • Operated the cash register for cash, check, and credit card transactions• Stocked and replenished merchandise according to store merchandising layouts• Priced merchandise, stocked shelves and took inventory of supplies• Cleaned and organized the store, including checkout desks and displays• Alerted customers of upcoming sales events and promotions• Trained numerous employees on exceptional customer service and sales/marketing tactics• Completed all point of sale opening and closing procedures, including counting the contents of the cash register• Determined customers needs by asking relevant questions and listening actively to the response• Completed returns to inventory or damages

Columbia, Maryland

• Led a team of associates to ensure inventory levels were maintained daily• Inspected new inventory to ensure it was in good shape and ready to go out on the floor for sale• Operated and unloaded the forklift• Processed shipments and maintained organization of stocking inventory• Processed sales transactions accurately and in a timely manner• Adhered to high standards of safety, cleanliness, and professionalism• Assured pricing on merchandise was accurate and up-to-date