Kory Toussaint Email & Phone Number

Greater New Orleans Area

• Provide customer support for designated equipment
• Repair of satellite and multiple transport systems; DSL, cable, T1 lines or wireless transport
• Installation of transport systems; DSL, cable, T1 lines or wireless transport
• Meet established customer service satisfaction criteria as outlined in established guidelines and policies
• Complete real time reporting of all calls as documented in established policies and guidelines
• Follow various established policies, guidelines and documents relative to the successful delivery of service for each client

Greater New Orleans Area

• Work with a dedicated group of students for 8 weeks straight to cover preparatory material for A+, Networking+, Security+ and CompTIA Advanced Security Practitioner certification exams.
• Teach on all related topics as well as supporting concepts such as how to study and prepare. Guide students through hands-on activities ranging from network device setup to penetration testing/tools.
• Develop training tools students can use to better understand the concepts.

Greater New Orleans Area

• Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance evaluations.
• Responded promptly and answered/resolved customer inquiries and complaints
• Kept records of customer interactions and actions taken, including – transactions, comments, inquiries, and complaints.

Greater Atlanta Area

• Worked with administration: forwarded requests and unresolved issues to the designated resource by communicating and coordinating with internal departments.
• Managed a high-volume workload within a deadline-driven environment. Resolved a multitude of inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy, volume).
• Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity.

Greater Atlanta Area

• Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance evaluations.
• Responded promptly and answered/resolved customer inquiries and complaints
• Kept records of customer interactions and actions taken, including – transactions, comments, inquiries and complaints.

Sita Certification, Information Technology

Associate Of Arts (A.A.), Communication And Media Studies