Kory Toussaint Email & Phone Number

Greater New Orleans Area

• Provide customer support for designated equipment• Repair of satellite and multiple transport systems; DSL, cable, T1 lines or wireless transport• Installation of transport systems; DSL, cable, T1 lines or wireless transport• Meet established customer service satisfaction criteria as outlined in established guidelines and policies• Complete real time reporting of all calls as documented in established policies and guidelines• Follow various established policies, guidelines and documents relative to the successful delivery of service for each client• Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements• Accept and deliver all service calls assigned within the established service level for each client• Frequent use of ladders in order to access satellite and transport systems• Understand all Safety policies and guidelines and works within the guidelines and policies on a daily basis

Greater New Orleans Area

• Work with a dedicated group of students for 8 weeks straight to cover preparatory material for A+, Networking+, Security+ and CompTIA Advanced Security Practitioner certification exams. • Teach on all related topics as well as supporting concepts such as how to study and prepare. Guide students through hands-on activities ranging from network device setup to penetration testing/tools. • Develop training tools students can use to better understand the concepts.

Greater New Orleans Area

• Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance evaluations. • Responded promptly and answered/resolved customer inquiries and complaints • Kept records of customer interactions and actions taken, including – transactions, comments, inquiries, and complaints.

Greater Atlanta Area

• Worked with administration: forwarded requests and unresolved issues to the designated resource by communicating and coordinating with internal departments.• Managed a high-volume workload within a deadline-driven environment. Resolved a multitude of inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy, volume). • Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity.

Greater Atlanta Area

• Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance evaluations.• Responded promptly and answered/resolved customer inquiries and complaints• Kept records of customer interactions and actions taken, including – transactions, comments, inquiries and complaints.

Sita Certification, Information Technology

Associate Of Arts (A.A.), Communication And Media Studies