Dedicated and highly skilled IT professional with a strong background in system administration and DevOps. Holding CompTIA Linux+, Red Hat Certified System Administrator, and AXELOS ITIL v4 Foundation certifications. Extensive experience in managing and optimizing Linux and Windows systems, with a focus on 2nd line technical support.Proficient in configuring, maintaining, and troubleshooting various distributions, including CentOS, Debian, and Red Hat. Skilled in scripting languages such as Bash and PowerShell to automate routine tasks, streamline system processes, and improve overall productivity.Adept at managing a wide array of internal systems and tools, including Okta, ServiceNow, Azure DevOps, Automox, PDQ, Monday.com, Zabbix, Confluence, and Google Workspace APIs. Experienced in leveraging these tools to enhance operational efficiency and deliver robust solutions.Proven track record of providing exceptional customer service and implementing effective DevOps practices. Continuously improving on-premise in-house systems while gaining hands-on experience in managing cloud infrastructure on Azure.Committed to delivering high-quality solutions that enhance internal operational processes and efficiency. A strong collaborator with excellent problem-solving skills and a keen eye for detail.