MeasuringU is a mixed-methods research and software (Advanced UX Testing platform) firm based in Denver, Colorado. We offer both quantitative and qualitative support for all stages of customer and user research.Check out our Quantitative Research Platform here: https://measuringu.com/approach/muiq/

Revenue Collective is a private invitation-only membership organization for commercial growth leaders from Sales, Marketing, and Operations.

Provide support for those who are building and growing Customer Success organizations and promoting the business case for Customer Success to have a seat at the executive table.

*Advise the Barcelona Customer Success Meetup President on topics, organization and strategies.*Speaker at in person Meetup events.

Lead a Global Customer Success team for two SaaS products.

*Led a global team of 16 while spearheading the transformation of global customer success by overseeing onboarding, support, and front-end developers.*Reported directly to and work with the CEO.*Implemented a comprehensive Customer Success program, introducing a specialized tool for gathering metrics and conducting a 360 assessment of customers.*Successfully segmented Customer Success into distinct roles for Managers and Onboarding Managers. *Achieved enhanced customer retention and upgrades through the implementation of a global Customer Success Plan. *Proactively engaged with key clients to understand their challenges and successes with the Whisbi solution. *Built and led a dedicated team to support the expanding customer base. *Formulated and executed a Support plan aligned with customer needs. *Collaborated closely with FrontEnd developers to ensure onboarding customizations closely aligned with customer requirements. *Managed the U.S. office, overseeing Customer Success, Sales, and SDRs.

Provide Business Consulting to include international companies breaking into the U.S. Market, Sales, Customers Success.

Managed a cross-functional Customer Success team to include Renewals, Upgrades, Implementation, Training, and Support for a SaaS based User Experience solution. Exceeded revenue goal 3 out of 4 quarters in 2015. Manage a team of 14 professional in cross-function teams. Work with fortune 500/companies such as Google, Coca-Cola, United Airlines, Citibank and IBM.

Managed a team responsible for client interactions, projects, UserZoom renewals, cross-sells and upgrades. Ensured client retention and account growth.

Managed, led, defined, implemented, and analyzed UserZoom client projects to improve the Customer Experience of websites and digital interfaces.

Worked closely with product teams to define usable mobile software products that fit with our customers' goals and workflows. Managed a team of researchers to define and lead all international and local research with companies such as Blackberry, Vodafone Spain, Vodafone UK, Vodafone Italy and Rogers Wireless.

Conducted all types of research on Adobe/Macromedia projects locally and internationally.