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Kostas Kontaktsis Email & Phone Number
Technical Manager (Team Leader)
at
Samsung Greece
1 work email found
@samsung.com
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Current company
Role
Technical Manager (Team Leader)
Location
Athens Metropolitan Area, Greece, Greece
Company size
Who is Kostas Kontaktsis? Overview
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Quick answer
Kostas Kontaktsis is listed as Technical Manager (Team Leader) at Samsung Greece, a company with 6523 employees, based in Athens Metropolitan Area, Greece, Greece. AeroLeads shows a work email signal at samsung.com and a matched LinkedIn profile for Kostas Kontaktsis.
Kostas Kontaktsis previously worked as Customer Service - Technical Manager (Team Leader) at Samsung Greece and Technical Support Jr. Manager for Mobile devices at Samsung Greece. Kostas Kontaktsis holds Master Of Business Administration - Mba from Hellenic Open University.
Company email context
Email format at Samsung Greece
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{first_initial}{last}@samsung.com
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Profile bio
About Kostas Kontaktsis
With over two decades of experience in pre-sales, marketing, and after-sales roles, including more than fifteen years in a multinational environment, I have excelled in positions that demand process optimization and continuous improvement. My leadership in digital marketing and technical management has consistently achieved and surpassed key performance indicators, underscoring my dedication to operational excellence and customer satisfaction."
Listed skills include Google Adwords, Team Leadership, Social Media Marketing, Google Analytics, and 37 others.
Current workplace
Kostas Kontaktsis's current company
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Samsung Greece
13 roles
Kostas Kontaktsis work experience
A career timeline built from the work history available for this profile.
Customer Service - Technical Manager (Team Leader)
Current- Lead the internal technical support department and over 100 partner technical departments, ensuring adherence to strict timelines and KPIs across diverse product categories, thereby maintaining operational excellence.
- Conduct daily monitor & analysis of performance data, identifying key trends and areas for improvement, which contribute to the strategic planning and alignment with the company's long-term goals.
- Create mid & long-term strategy points that… Show more
- Create mid & long-term strategy points that enhance customer satisfaction and reduce service costs, demonstrating strong P&L management and operational efficiency
- Handle risky cases which have to do with Product LiabilityAlways achieve high score on KPIs set by HQ (Repair time, Quality, Service cost, Customer satisfaction, NPS) Show less
Nov 2018 - Present
Technical Support Jr. Manager For Mobile Devices
- Led the technical coordination and oversight of all authorized service centers in Greece and Cyprus, ensuring adherence to company standards and operational excellence.
- Monitored & Analysed KPIs in order to provide plans for performance improvement and operational efficiency.
- Orchestrated training programs for 100+ mobile phone engineers on new product launches and technologies, significantly enhancing service quality and technical knowledge across the network.
- Handled risky… Show more
- Handled risky cases regarding Product Liability
- Cooperated Closely with Headquarters & Research and Development engineering teams to resolve product quality issuesAchievements:- Trained 100+ mobile phones engineers- Escalated 20+ product technical issues to be.
Jan 2017 - Oct 2018
Social Media Manager
- Managed multiple social media accounts for several clients in different industries
Oct 2016 - Jan 2017
Digital Marketing - Social Media Manager (Freelancer)
Digital Marketing
Oct 2015 - Sep 2016
Digital Marketing - Social Media Manager
- Established and supervised the company's social media channels, focusing on strategy, analytics, content, and budget management to align with corporate objectives. Monitored key performance indicators (KPIs).
- … Show more
- Elevated & sustained local subsidiary’s KPIs within the Top5 Globally & Top3 in EU among all Samsung subsidiaries
- Awarded 10 times in Digital & Social Media awards Show less
Jan 2011 - Sep 2015
Technical Product / Product Marketing Supervisor
- Spearheaded the technical coordination and oversight of all authorized service centers in Greece and Cyprus, ensuring stringent compliance with operational standards and KPIs, thereby enhancing service quality and.
- Instituted a comprehensive KPI monitoring system, conducting daily analyses to identify performance trends and areas for improvement, which led to the optimization of service processes and increase in operational.
- Designed and delivered targeted… Show more
- Designed and delivered targeted training programs for new product launches and technologies, successfully upskilling 100+ mobile phone engineers
- Escalated 20+ product technical issues to be resolved by R&DAchievements:
- Created 25+ local content, mobile applications in cooperation with external development teams Show less
Jan 2009 - Dec 2010
Customer Service/It Support Supervisor
- Delivered trainings & Technical support for mobile devices to Samsung Authorized Service Centers and partners (Greece & Cyprus)
- Supported Technically all employees (Personal Computers, Network, Printers, Mobile devices)
Mar 2008 - Dec 2008
Mobile Phones Technical Specialist
- Repaired mobile phones for all brands
- Handled (incoming/outgoing) mobile devices by using SAP system
Nov 2005 - Feb 2008
Mobile Phones Technical Specialist
Omnitech Wireless Applications
- Repaired mobile phones for Samsung, Sony Ericsson, Siemens & Alcatel
- Conducted monthly reports for Siemens & Alcatel
Sep 2002 - Nov 2005
Feb 2002 - Aug 2002
Technical Specialist
Astra Service
- Sold Electronic equipment
- Handled (incoming/outgoing) electronic goods
- Installed satellite systems for customers
- Repaired electronic devices (TVs & wireless Phones)
Nov 2001 - Jan 2002
Network Administartor
Educational Institute Of Greece
- Supported Technically all employees of the institute on Hardware & Software issues (mainly on Windows & Microsoft Office)
- Updated Website content (using Dreamweaver)
May 2000 - Oct 2001
3 education records
Kostas Kontaktsis education
Master Of Business Administration - Mba
Bachelor'S Degree, Computer Science
Certification, Computer Engineering And Office Automation Hardware
Omega Institute
FAQ
Frequently asked questions about Kostas Kontaktsis
Quick answers generated from the profile data available on this page.
What company does Kostas Kontaktsis work for?
Kostas Kontaktsis works for Samsung Greece.
What is Kostas Kontaktsis's role at Samsung Greece?
Kostas Kontaktsis is listed as Technical Manager (Team Leader) at Samsung Greece.
What is Kostas Kontaktsis's email address?
AeroLeads has found 1 work email signal at @samsung.com for Kostas Kontaktsis at Samsung Greece.
Where is Kostas Kontaktsis based?
Kostas Kontaktsis is based in Athens Metropolitan Area, Greece, Greece while working with Samsung Greece.
What companies has Kostas Kontaktsis worked for?
Kostas Kontaktsis has worked for Samsung Greece, Publicis Greece, Digital Marketing, Wind Hellas, and Omnitech Wireless Applications.
How can I contact Kostas Kontaktsis?
You can use AeroLeads to view verified contact signals for Kostas Kontaktsis at Samsung Greece, including work email, phone, and LinkedIn data when available.
What schools did Kostas Kontaktsis attend?
Kostas Kontaktsis holds Master Of Business Administration - Mba from Hellenic Open University.
What skills is Kostas Kontaktsis known for?
Kostas Kontaktsis is listed with skills including Google Adwords, Team Leadership, Social Media Marketing, Google Analytics, Brand Ambassadors, Reporting, Mobile Phones, and Computers.
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