Following a major organizational restructure, I currently serve on the Customer Support team, where I leverage my experience to enhance desktop engineering processes, asset tracking systems, and training for help-desk personnel. My focus is on driving organizational efficiency and maintaining operational stability while adapting to evolving team priorities.- Oversee Microsoft 365 and Entra systems from a customer-centric perspective, ensuring seamless integration and effective… Show more Following a major organizational restructure, I currently serve on the Customer Support team, where I leverage my experience to enhance desktop engineering processes, asset tracking systems, and training for help-desk personnel. My focus is on driving organizational efficiency and maintaining operational stability while adapting to evolving team priorities.- Oversee Microsoft 365 and Entra systems from a customer-centric perspective, ensuring seamless integration and effective troubleshooting for end-users.- Manage Exchange hybrid environments, addressing complex issues and maintaining operational stability.- Retain project ownership for critical initiatives, such as Active Directory cleanup, to improve organizational efficiency and security.- Lead desktop engineering efforts, optimizing system performance and ensuring efficient end-user experiences.- Serve as a senior help desk advisor, mentoring and training personnel on system updates and advanced technical concepts to promote professional growth and improve team performance.- Act as a key technical escalation point for the help desk, resolving advanced issues and aligning support strategies with IT objectives.- Established, configured, integrated, and managed a Microsoft Configuration Manager (SCCM/MECM/MCM) server to ensure organizational compliance, reporting, and asset tracking. Show less

- Leading the development of a SaaS platform focused on First Responder and Medical technology, including solutions for CAD, JMS, RMS, and Hospital Records Management.- Designed a microservice-based architecture with a focus on Federal Security Standards compliance, ensuring high security standards for government and public sector applications.- Engineered the platform for deployment across AWS Gov, Azure Gov, and GCP Gov, with hybrid options for seamless on-premise and cloud… Show more - Leading the development of a SaaS platform focused on First Responder and Medical technology, including solutions for CAD, JMS, RMS, and Hospital Records Management.- Designed a microservice-based architecture with a focus on Federal Security Standards compliance, ensuring high security standards for government and public sector applications.- Engineered the platform for deployment across AWS Gov, Azure Gov, and GCP Gov, with hybrid options for seamless on-premise and cloud integration.- Contributed to both backend and frontend development, utilizing Python and TypeScript to create scalable and efficient systems.- Strategizing future expansion into B2B and B2C markets with innovative applications in business, agriculture, and personal technology sectors.- Emphasizing a vision of uniting diverse technologies into a cohesive ecosystem that delivers impactful, secure, and reliable solutions. Show less

- Assisted with various IT tasks, including network and server administration, for small business clients.- Installed and configured physical security systems, such as Verkada camera solutions, to enhance operational safety.- Provided troubleshooting and technical support to resolve complex IT issues efficiently.- Assisted an MSP with client IT needs, including network and server administration to ensure optimal performance and reliability.