Business Analyst / Organization & Planning Division
Athens, Greece
Functional Roles and Responsibilities• Implementation of the Payment Service Directive (PSD) of the European Council and the European Parliament into the Banks’ operation across all divisions / departments (Law interpretation – negotiation / Business Analysis / Project management – Member of a team of 3 – Project duration: 2 Years)• Implementation of “Single European Payment Area” (SEPA) framework in Direct Debits and Credit Transfers modules of the Core Banking System (Business… Show more Functional Roles and Responsibilities• Implementation of the Payment Service Directive (PSD) of the European Council and the European Parliament into the Banks’ operation across all divisions / departments (Law interpretation – negotiation / Business Analysis / Project management – Member of a team of 3 – Project duration: 2 Years)• Implementation of “Single European Payment Area” (SEPA) framework in Direct Debits and Credit Transfers modules of the Core Banking System (Business Analysis / Project management– Member of a team of 3 – Project duration: 1.5 Years). • Mergers between Eurobank and Proton Bank, New Hellenic PostBank and New T-Bank (Responsible for Payments Area)• Implementation of numerous IT and/or Process design projects in the areas: Payments, E-Banking, Phone Banking (Assigned to and carried out by me)Achievements:• Business Process Reengineering of Payments Division, redesigning 3 main processes in 3 months, on time and on budget, that resulted an decrease of 31% in Payment processing time• Evolved as the subject matter expert in the areas of Direct Debits and Credit Transfers, implemented 42 payments projects, on time and budget• Appointed as the first point of contact regarding PSD and SEPA aspects• Designed the solution of the most important payments related regulatory projects Skills gained:• Work under pressure: reacting quickly and appropriately to business units’ demands, providing best possible business value.• Acquired negotiation skills; communicated well with sometimes “difficult” business units representatives • Acquired focusing skills on the main project objective, but also a keen eye for details Show less
