As an accomplished, forward-thinking IT executive, I have progressive experience in planning, developing, and implementing cutting-edge information solutions to meet or exceed strategic business goals. Some of my notable achievements include:- Leading IT and IT security operations, managing the IT budget, and overseeing IT technical support for three locations.- Designing and implementing analytics, insights, and KPIs for the IT team using Microsoft PowerBI.- Rolling out remote collaboration software (Microsoft Teams) to all employees.- Constructing an Exchange Hybrid environment and migrating mailboxes to the O365.- Creating a tenant on Azure and migrating on-prem software/servers to Azure.- Reviewing existing server/software infrastructure and migrating to SaaS solutions where applicable.- Utilizing Microsoft Power Platform (PowerApps, Power Automate) for project management and business process improvements, including IT helpdesk ticketing system, IT equipment inventory/tracking, interdepartmental budget transfer requests, vendor invoice process flow, and staffing for on/offshore roles.- Planning and managing a Windows 10 rollout project through SCCM, including PC replenishment, from Win7 to Win10 1809 and from Win10 1809 to 2004.- Performing first-level maintenance, administration, or upgrades for various equipment and applications, such as ELITE 3E, Palo Alto Firewall equipment, Workshare (document comparison), IntelliFlash flash storage array equipment, Mimecast client (email archiving application), Litera MetaDact (metadata cleaning application), iManage (DMS document management application), and Copitrak (billing application).Rolling out EDR & MTR to approximately 100 workstations and 50 servers.Overall, my hands-on experience and proactive approach to IT operations have resulted in successful implementation of cutting-edge solutions and the achievement of strategic business goals.

The goal of InfraGard is to enable the flow of information so that the owners and operators of infrastructure assets can better protect themselves and so that the United States government can better discharge its law enforcement and national security responsibilities.

ATF is just one of many law enforcement agencies working every day to make communities safer, but it is distinguished from others by its mission: to protect communities from violent criminals, criminal organizations, the illegal use and trafficking of firearms, the illegal use and storage of explosives, acts of arson and bombings, acts of terrorism, and the illegal diversion of alcohol and tobacco products.https://www.atf.gov/chicago-field-division

The HSI Citizens Academy program was created as a community outreach forum in which HSI special agents and managers can invite participants from local communities to learn more about the HSI mission through direct interaction and discussion with agency offices and personnel. Through the Citizens Academy program, HSI strives to enhance public awareness and understanding of HSI and its critical national security and public safety missions, and to build positive community involvement and interaction with the agency.https://www.ice.gov/outreach-programs/citizens-academy

ISACA's Chicago Chapter aim is to sponsor local educational seminars and workshops, conduct regular chapter meetings, and help to further promote and elevate the visibility of the IS audit, control and security profession throughout the metro Chicago area.

• Headed the FPCC IT department, planned and managed the IT budget, and provided IT support for the diverse needs of over 300 full time employees (600 FTEs at peak season)• Re-organized the department team and formalized IT roles to improve internal customer satisfaction• Documented IT policies and procedures for the agency, which were previously performed ad hoc• Planned and managed the PC and network refresh project, which resulted in 70-90 PC upgrades per year• Deployed SharePoint to improve employee collaboration and streamline processes using workflow automation• Improved public safety for more than 1M annual visitors by reconfiguring and deploying 136 cameras at 20 locations, which included enhanced email notifications to safety officers and video capture improvements• Performed quarterly and annual performance reviews for IT employees• Managed several high-profile SharePoint Online projects, including: - 1st level of support (incident/ service request) and ticket tracking - Camera/ DVR incident ticket tracking - Budget transfer request flow for the FPCC Budget Department• Redesigned a data management project to redeploy and secure ~10TB of FPCC data at alternate data centers

• Brought new ideas (BYOD, Wi-Fi, central print management) to FPCC, which led to an IT Director promotion

• Setup and headed multinational company IT demands and support for 150 employees• Led the IT organization and provided hands-on systems administration for platforms, including: - Server system administration (installation, maintenance, patching), along with virtualized platforms - Antivirus server - Exchange email server - SQL databases - Network infrastructure (firewalls, routers, switches)• Planned and managed the IT budget and expenditures on hardware software and services• Led an SAP ERP system with a total budget of $500K+ for 40 users, which included modules such as: - Phase 1: Material Management (MM), Sales & Distribution (SD), Controlling (CO) and Financials (FI) - Phase 2: Production Planning (PP), Warehouse Managements System (WMS) and BW (OLAP Tools - Business Intelligence)• Developed and executed on a 3-year and 5-year IT strategy

• Expanded the store network from one to three locations and grew revenue by 22% within three years• Developed new sales, replenishment logistics and merchandising strategies• Managed and supervised 30 people at the central warehouse and retail stores• Designed and setup a Cisco VPN and Windows environment between the retail locations and central warehouse

• Led a EPICOR ERP deployment involving a 10-member team comprised of key users and external consultants• Spearheaded the development of a sales force automation handheld application for the sales and merchandising team• Provided full end-user and help desk support using excellent communication skills• Performed hardware and software installation, maintenance and repair• Participated in constructing the IT budget and performing routine audits of systems and software, which resulted in improving the IT internal score from less than 50% compliance to over 83% compliance• Delivered international accounting requirements (standard costing and second GL/FA for US GAAP reporting)

Drove and achieved sales targets for IT hardware and software products for mid to large businesses. Products ranged from solutions analysis and design to equipment supply, installation, training, maintenance and on-site service.

Facilitated operations of main offices running under UNIX and MS - DOS.