Kourtney Thomas Email & Phone Number

• Worked directly with team to exceed guest expectations with high volume occupancy percentages while short staffed• Brought a positive outlook and provided opportunity for growth and development to the property’s operations• Was proactive and communicated effectively amongst departments to reach the common goal of providing an outstanding experience for not only the guest but the staff as well

• Responsible for assisting customers with all product and order inquires under the Williams- Sonoma brand, which includes Pottery Barn, West Elm, and Mark and Graham. • Listen attentively to provide a one call solution for all in bound calls • Communicates effectively to all departments and customers so the correct actions can be taken and expectations can be met.

• As part of the leadership team for the opening of the Moxy, I am responsible for hiring and training staff• Oversee daily operations of hotel including scheduling, accounting, reservations, bar and guest satisfaction • Demonstrate visible operational leadership and management to the guest and staff• Listen attentively to resolve any guest or employee issues

At Your Service Agent and Front Desk• Responsible for delivering highly personalized luxury service and experience to each and every guest for a 533 room property. • Problem solved customer’s unique situations or concerns in a timely and effective manner.• Demonstrated ability to multitask while not losing sight of the specific task.• Responsible for clearly communicating solutions to customers and improvement opportunities to other team members and management.

Oxford, Ms

• Assist hotel guests with specific needs with the goal of exceeding their expectations• Interact with guests as a front desk agent with the goal of providing a positive first impression

Dallas/Fort Worth Area

• Provided a personalized luxury experience to country club members and guests• Cross trained in hotel operations and country club operations

Frisco, Texas

• Shadowed the back office of the hotel including sales, catering and events, and human resources• Assisted in organizing an associate party by utilizing resources and time efficiency • Observed phone calls and face to face interactions with clients for events

Plano,Texas

 Worked alongside children to provide a unique and memorable experience  Maintained inventory. Strategically organized in-store marketing through merchandise coordination and promotional displays