Kourtney Thomas Email & Phone Number

• Worked directly with team to exceed guest expectations with high volume occupancy percentages while short staffed
• Brought a positive outlook and provided opportunity for growth and development to the property’s operations
• Was proactive and communicated effectively amongst departments to reach the common goal of providing an outstanding experience for not only the guest but the staff as well

• Responsible for assisting customers with all product and order inquires under the Williams- Sonoma brand, which includes Pottery Barn, West Elm, and Mark and Graham.
• Listen attentively to provide a one call solution for all in bound calls
• Communicates effectively to all departments and customers so the correct actions can be taken and expectations can be met.

• As part of the leadership team for the opening of the Moxy, I am responsible for hiring and training staff
• Oversee daily operations of hotel including scheduling, accounting, reservations, bar and guest satisfaction
• Demonstrate visible operational leadership and management to the guest and staff
• Listen attentively to resolve any guest or employee issues

• At Your Service Agent and Front Desk
• Responsible for delivering highly personalized luxury service and experience to each and every guest for a 533 room property.
• Problem solved customer’s unique situations or concerns in a timely and effective manner.
• Demonstrated ability to multitask while not losing sight of the specific task.
• Responsible for clearly communicating solutions to customers and improvement opportunities to other team members and management.

Oxford, MS

• Assist hotel guests with specific needs with the goal of exceeding their expectations
• Interact with guests as a front desk agent with the goal of providing a positive first impression

Dallas/Fort Worth Area

• Provided a personalized luxury experience to country club members and guests
• Cross trained in hotel operations and country club operations

Frisco, Texas

• Shadowed the back office of the hotel including sales, catering and events, and human resources
• Assisted in organizing an associate party by utilizing resources and time efficiency
• Observed phone calls and face to face interactions with clients for events

Plano, Texas

 Worked alongside children to provide a unique and memorable experience  Maintained inventory. Strategically organized in-store marketing through merchandise coordination and promotional displays