Technical Skill: complete Knowledge of the ITL process, Well experienced in ITSM, CSM, HR, Finance, and GRC modules in ServiceNow. always worked in an Agile environment, Skillful in Agile Methodologies, scrum, and Project management. Have knowledge in GxP, GMP processes. worked on creating/updating Documentation based on the Business and functional requirements. Have knowledge in the Software development lifecycle management along with Change control management. Basic knowledg of Javascript, HTML, CSS. Expert level skill on all the Microsoft Office tools. Other skills: Fluent in English talking and writing. Can communicate with the Business stakeholders and capture the Business requirements, can covert the Business into functional requirements and work with Developers.