Mark Koussa Jr. Email & Phone Number

United States

• Supports major Mid-Market/Enterprise brands and serves as their direct business operational contact upon onboarding with the Toast product
• Serves as ‘keeper’ of sensitive customer data such as SSNs, TINs, and banking information to ensure data integrity, fraud prevention and restaurant success.
• Conducts operational support by facilitating changes of ownership and/or legal entity, manages the settlement of credit card deposits, conducts new ownership background checks and business legal entity validation to.
• Manages and cultivates direct relationships with both external and internal stakeholders (i.e. restaurant owners, authorized finance contacts, corporate contacts, members of Toast’s Sales, Restaurant SuccessManagement.
• Converted ~60,000 (and counting) customers’ processing partner to mitigate loss in sales during a potential partner outage for our customers and to improve data management.
• Pioneered and adapted all Business Operations processes in Toast’s newly ventured international markets.

Boston, Massachusetts, United States

Boston, Massachusetts

• Advised potential students interested in studying abroad in one of BUSA’s 90+ programs on program selection and destination choice.
• Processed incoming applications with a focus on recommendations, advisor approval forms, transcript uploads and financial assistance.
• Managed BUSA’s front desk, main email accounts and phone lines simultaneously.
• Developed crisis management skills to handle the array of questions and concerns from students abroad and parents alike throughout the various global issues and the COVID-19 pandemic.

Boston, Massachusetts

• Vetted and processed incoming and continuing student applications to ensure international documents, immunizations and financial sufficiency are provided.
• Gained familiarization with many immigration policies, regulations, and information systems.
• Managed the shipments of I-20’s to candidates and followed students’ progression of obtaining F1 Visas.
• Handled CELOP’s main inbox and telephone inquiries and strove to sell the program to all walk-in patrons.

Boston, Massachusetts

• Curated the launch of the Wayfair Registry program and overhauled the class navigational experience growing interactions from ~7,000 to ~17,000 sessions per month and in increase in revenue by $31,000 MoM.
• Individually selected to travel to our Berlin office where I assisted in training our European analysts on operational processes ranging from site navigation construction, SQL, and general workflow management.
• Managed a large scope clean-up of Tervis Tumblers on site consisting of consolidating ~6,000 products into a final 600 prior to the conventional summit with Tervis leadership.
• Directed numerous trainings and shadow sessions of different operational processes to assist onboarding newcomers of the Merchandising department.

Boston, Massachusetts

North Andover, Massachusetts

• Promoted awareness with a focus on increase of downloads and usage of the mobile dining app, Tapingo, at my Merrimack College.
• Organized raffle events to increase application usage on campus.

Perugia, Italy

• Interned for over 100 hours at Monimbò, an Italian retail shop focusing on the sale of Fair Trade goods
• Assisted clients and familiarized myself first hand with the product lines.
• Prepared Monimbò for AltroCioccolato - an international Fair Trade festival in Città di Castello, Italy - celebrating Fair Trade chocolate and its distributors from all over the world.
• As part of a marketing assignment to spread awareness of the store, organized and coordinated a film viewing depicting the origin of Fair Trade chocolate and hosted a chocolate tasting after the film for all attendees.

Bachelor'S Degree, International Business

Activities and Societies: Jumpstart, Mackapella (A cappella), Italian club, Intramurals

Siasp Graduate (Saifi Immersive Arabic Summer Program), Intensive

Applied, accepted and completed the Saifi Immersive Arabic Summer Program (SIASP) and increased two levels of proficiency achieving.

International Business, Junior Year Study Abroad

Activities and Societies: Sustainability of Food Production, Academic Internship and Seminar: Fair Trade, International Marketing Pashmere.