Complete management of regional sales and technical activities, ensuring efficient operational operationEnergizing and management of sales agents and technicians (18 people), supporting their professional developmentElaboration of sales plans and technical KPIs and continuous monitoring of their complianceCoordination of different phases of the sales process, allocation of territorial resourcesTrade marketing tasks, coordination of local appearances, organization of periodic promotionsCommunication with representatives of other regional sales channels (Call Center, online), other regional leaders, and support areasReporting and presenting performance indicators and sales results to HQ management, suggesting areas for improvement

Centralization and transformation of Contact Center benchmarkingOccupying the position of McKinsey & Company Lean Transformation Project ManagerSOP process optimization, modification of operator incentive system, development of DILO/WILO operationVideo Call Center - creating the conditions for the operation of the OTP Videobank, introduction of the service and monitoring its functioningC2020 IVR and CRM system change managementWokforce Management Stream Leader - tender preparation, evaluating applications, commenting on POC presentations, decision support

NG Siebel Development ProjectDeveloping sales functions, proposing new processes, improving and optimizing existing processesSet up of on-site cash management NG processesRepresentation of the expert network and the sales network during sales projectsDesign and analysisDevelopment of planning and quota systemSector specific planning, forecast calculationsIndividual analysis, management reportsManufacturer and supplier contactsOrganization of manufacturer-specific incentive programsLaunch of the Gigaset seasonal sales competitions and the D-Link incentive programIntegration of the D2D sales network into the Field Services DirectorateCoordination of sales processes, development of transparent quota logicTracking sales, developing promotions, participating in the sales commission development