- Conducted advanced networking troubleshooting and configuration on Cisco routers and switches for managed clients, with proficiency in: - Layer 2 technologies (CST, RST, VLANs, VTP, CDP, LLDP, EtherChannel using LACP). - Layer 3 routing protocols (IPv4 and IPv6 static routing, IPv4 single area OSPF). - IP services (DNS, DHCP, NAT, NTP). - Security protocols (standard and extended ACLs, port security, DHCP Snooping, Dynamic ARP Inspection).- Managed Active Directory… Show more - Conducted advanced networking troubleshooting and configuration on Cisco routers and switches for managed clients, with proficiency in: - Layer 2 technologies (CST, RST, VLANs, VTP, CDP, LLDP, EtherChannel using LACP). - Layer 3 routing protocols (IPv4 and IPv6 static routing, IPv4 single area OSPF). - IP services (DNS, DHCP, NAT, NTP). - Security protocols (standard and extended ACLs, port security, DHCP Snooping, Dynamic ARP Inspection).- Managed Active Directory, maintaining user and group accounts to support secure access and organizational efficiency.- Conducted preventive maintenance on electronic equipment, including server systems, to extend equipment lifespan and reduce repair costs.- Performed authorized warranty repairs for Dell and Lenovo laptops, desktops, and servers, ensuring compliance with manufacturer standards. Show less

- Familiar with Active Directory and its management for maintaining user and group accounts.- Proficient in networking concepts and equipment, ensuring reliable and secure network operations.- Strong hardware knowledge, including expertise in PC components and troubleshooting.- In-depth understanding of Windows Operating Systems and proficient in PC software debugging.- Excellent communication skills, facilitating effective collaboration with team members and stakeholders.-… Show more - Familiar with Active Directory and its management for maintaining user and group accounts.- Proficient in networking concepts and equipment, ensuring reliable and secure network operations.- Strong hardware knowledge, including expertise in PC components and troubleshooting.- In-depth understanding of Windows Operating Systems and proficient in PC software debugging.- Excellent communication skills, facilitating effective collaboration with team members and stakeholders.- Detail-oriented, meticulous, and proactive in identifying and solving technical issues.- Strong team player with proven experience working effectively in diverse teams. Show less

- Troubleshoot and resolve software issues, collaborating with developers via Jira and ServiceDesk to ensure efficient and timely resolutions.- Manage Active Directory (user creation and group management), VMware virtualization, and Office 365 toolset support.- Provide high-quality technical support to clients via chat, phone, and email, ensuring adherence to Service Level Agreements (SLAs).- Collaborate closely with the Development team and Product Owners to resolve recurring… Show more - Troubleshoot and resolve software issues, collaborating with developers via Jira and ServiceDesk to ensure efficient and timely resolutions.- Manage Active Directory (user creation and group management), VMware virtualization, and Office 365 toolset support.- Provide high-quality technical support to clients via chat, phone, and email, ensuring adherence to Service Level Agreements (SLAs).- Collaborate closely with the Development team and Product Owners to resolve recurring issues and enhance the customer experience, ensuring high client satisfaction.- Create reports on complex cases, generating Knowledge Base (KB) articles based on insights and solutions derived from customer tickets.- Maintain accurate case records in the case management system, escalating when necessary and following through to resolution.- Proactively identify and address trends in customer issues, implementing solutions to enhance system performance and the customer experience.- Train and onboard new team members, sharing best practices for support processes and product knowledge.- Deliver email security awareness training to newly onboarded company employees to ensure compliance with security protocols.- Promote the Access Customer Success Portal, assisting customers with registration and resource utilization to encourage self-service.- Ensure compliance with The Access Customer Service standards, consistently exceeding performance and quality objectives. Show less

- Provided comprehensive technical support for Windows operating systems, including maintenance, hardware troubleshooting, and software issue resolution.- Install and configure Windows operating systems and Microsoft Office suites to ensure optimal user performance.- Deliver advanced technical support to users, addressing issues related to VPN (Palo Alto GlobalProtect), antivirus (Bitdefender), workstation upgrades (RAM, SSD, CPU, GPU, PSU), SharePoint access, and preparing users for… Show more - Provided comprehensive technical support for Windows operating systems, including maintenance, hardware troubleshooting, and software issue resolution.- Install and configure Windows operating systems and Microsoft Office suites to ensure optimal user performance.- Deliver advanced technical support to users, addressing issues related to VPN (Palo Alto GlobalProtect), antivirus (Bitdefender), workstation upgrades (RAM, SSD, CPU, GPU, PSU), SharePoint access, and preparing users for the Office 365 suite.- Serve as a key member of the Frigoglass Disaster Recovery team, assisting with the inspection, cleaning, and replacement of server equipment after a fire incident at the factory.- Assess and troubleshoot printer installations and maintenance, ensuring smooth operation across networked environments.- Conduct on-site visits to client headquarters to assess network infrastructure and IT equipment, generating detailed reports and providing improvement plans. Oversee the configuration and installation of new devices based on client needs and recommendations. Show less

- Managed SkyGroup’s website content, including installation and maintenance of software systems (Operating Systems, SEAP platform, Employee Clocking systems) and hardware components (CPU, RAM, Power Supply Units, GPU, SSD storage). Provided remote helpdesk support for company clients to resolve technical issues.- Edited and designed marketing materials and newsletters using Adobe Photoshop, contributing to company marketing campaigns.- Utilized CorelDRAW for advanced image manipulation… Show more - Managed SkyGroup’s website content, including installation and maintenance of software systems (Operating Systems, SEAP platform, Employee Clocking systems) and hardware components (CPU, RAM, Power Supply Units, GPU, SSD storage). Provided remote helpdesk support for company clients to resolve technical issues.- Edited and designed marketing materials and newsletters using Adobe Photoshop, contributing to company marketing campaigns.- Utilized CorelDRAW for advanced image manipulation and graphic design, supporting various marketing and creative initiatives. Show less