General Manager
Current
Feb 2023 - Present
Who is Koyel Das? Overview
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Quick answer
Koyel Das is listed as Building Altilium Energie Pvt Ltd at Altilium, based in Bengaluru, Karnataka, India. AeroLeads shows a matched LinkedIn profile for Koyel Das.
Koyel Das previously worked as General Manager at Altilium and Inside Sales Team Lead at Joulestowatts Business Solutions Pvt Ltd. Koyel Das holds Bachelor Of Commerce - Bcom, Accounting And Finance from Shivanath Sastri College.
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Altilium
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Profile bio
About Koyel Das
A seasoned marketing professional with 13+ years of experience across multiple Sales & Cx functions, industries and different sized companies. An enthusiast in solving business problems and fast-tracking growth through strategic alliances and brand partnerships by innovating, building, managing tactical and long-term partnerships from end to end.Awards from CEO in my telecom journey, winning multiple contests in Banking and now recently being the pioneer in Onboarding the elite Brands plus training the new joiners the tricks for an ECOM start up was my last assignment !
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11 roles
Koyel Das work experience
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Inside Sales Team Lead
Feb 2022 - Sep 2022
Sep 2019 - Jun 2021
Corporate Salary Rm
May 2016 - Sep 2019
Jun 2016 - Aug 2019
Rm - Enterprise Accounts
Handling of the complete customer life cycle management (CLCM) of the allocated National Enterprise Accounts both COCP and IOIP along with upsell and cross sell of HBP and various enterprise products. Conducting Service Camps with a minimum target of 4 camps a month for all Corporate and IOIP accounts, including Multi circle and Small Medium accounts to generate Repeat business. Ensuring necessary tailor made plans are offered (coordinating with Circle and Corporate Marketing team) to the clients for retaining the accounts churning to competition. Conducted Loyalty programmes for the HNI and corporate clients to maintain the CSAT levels and convert them as Promoters. As per the corporate requirement exhaustive Billing Collection Churn and Bad Debt summary was required to be presented month wise in the desired format for all the respective accounts allocated to the RM team.
Sep 2013 - Dec 2015
Process Auditor - Inhouse
Responsible for In-house Process Audits which are rolled out as per the TRAI guidelines and Business policies laid down in the process document. To report the non conformity to the Process Owners and work towards the closure of the same by implementing the Action Plan identified along with validating the RCA and Corrective Action. Responsible for sample CAF audit – Pre Term Audit (3% of the total EOP). Maintaining and monitoring of Process Owner’s catalogue for storing the Data dump, CTQ and Dashboard for ISO Surveillance Audit held annually. To arrange for all the Process walk through, meeting and concall that is initiated from the corporate level to be downloaded to the circle level.Achievement Awards : Have been awarded the IDEA EXCELLENCE AWARD for identifying the fraudulent high value adjustments passed amounting to 40K and successfully passed the ISO TUV Nord certification held at corporate office, Mumbai in the year 2012
Dec 2011 - Aug 2013
Quality Analyst
Experience in monitoring calls of all the splits comprising premium Care Touch, normal helpdesk, and auditing Non-Voice process as per the laid down SOP for all the Complaint and Request raised. Have been able to improve the soft skills based scores of CSRs in coordination with partner’s quality team. Started the process of giving instant feedback on Fatal Errors/Low Scoring to the Call Centre Team to reduce the number of fatal errors and enhance the overall quality score of the Call Centre.
Jul 2009 - Dec 2011
Cre - Platinum
The role was to handle day-to-day QRC of Platinum customer. Building long-term relationships leading to increased business revenues through Friends and Family offer. Retain customers through effective service recovery and retention offers and capturing feedback on on-going basis (QRC format) Reviewing the retention tools for increasing the productivity and quality of visits. Responsible for net addition through new acquisition upselling and cross selling the VAS products
Mar 2008 - Jun 2009
Store Incharge
Overall responsibility for the customer experience centre, revenue enhancement & business growth of the channel partner. Walk in customer to be handled maintaining the service levels CSAT & FTR scores. Responsible for meeting net-in-store sales target on a monthly basis. Ensuring customer experience scores above 85% as per IMRB audit. Responsible for meeting CSAT targets on a monthly basis by delivering "WOW" to customers. Ensuring Brand Visibility at the ARC. Ensuring training and development to all the customer care executives & FOS of the said ARC.
Jun 2007 - Feb 2008
Customer Care Officer
Handling customer queries, requests and complaints -the basic activity of call center (121 helpline). Serving as Supervisor and handling escalated situations. On Call training to the new team members on the quality parameters and communication skills for reducing SLA Achieving “Instant Customer Engagement” (ICE) Scores. Attending to Premium-Customer calls, especially VIP calls.
Mar 2006 - May 2007
2 education records
Koyel Das education
Bachelor Of Commerce - Bcom, Accounting And Finance
Shivanath Sastri College
Bachelor'S Degree, Business/Commerce, General
St. Joseph'S Convent High School - Icse And St. Thomas Girls' School - Isc
FAQ
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What company does Koyel Das work for?
Koyel Das works for Altilium.
What is Koyel Das's role at Altilium?
Koyel Das is listed as Building Altilium Energie Pvt Ltd at Altilium.
Where is Koyel Das based?
Koyel Das is based in Bengaluru, Karnataka, India while working with Altilium.
What companies has Koyel Das worked for?
Koyel Das has worked for Altilium, Joulestowatts Business Solutions Pvt Ltd, Yes Bank, Indusind Bank, and Idea Cellular Ltd.
How can I contact Koyel Das?
You can use AeroLeads to view verified contact signals for Koyel Das at Altilium, including work email, phone, and LinkedIn data when available.
What schools did Koyel Das attend?
Koyel Das holds Bachelor Of Commerce - Bcom, Accounting And Finance from Shivanath Sastri College.
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