Kathan Patel Email & Phone Number

• Led cross-functional team to identify, assess and mitigate gaps in compliance. • Directed and managed IT projects, ensuring alignment with business objectives and timely delivery.• Implemented and oversaw infrastructure, cloud computing, and cybersecurity best practices.• Led a team of IT specialists in managing server infrastructure, virtualization, and networking components.• Coordinated SOC and NOC teams for timely NIST compliance, enhancing security and regulatory adherence.• Spearheaded enterprise data infrastructure transformation and redesigned the enterprise information management program.• Conducted ERP work instructions review, ensuring strict compliance with system use standards.• Performed network availability audits, optimizing signal performance through access point reconfiguration.• Conducted monthly strategic reviews with cybersecurity teams, developing mitigation strategies and policy updates.• Managed service teams across ERP, QMS, IT Helpdesk, and Operational Technology for a 50+ employee company.

• Developed workshops to educate individuals on new applications and troubleshooting tips for team members.• Developed educational workshops on new applications, boosting team efficiency.• Led technical meetings, resulting in a 30% improvement in project completion times.• Managed SharePoint and Microsoft 365 configurations, reducing setup time by 15%.• Mentored stakeholders on Microsoft Teams, enhancing collaboration and reducing delays by 50%.• Oversaw Office 365 ecosystem, including OneDrive for Business, Teams, and SharePoint Online.• Collaborated with cross-functional teams on IT projects, improving project success rates by 25%.• Maintained and tested the SAP SuccessFactors environment, ensuring smooth operation.• Managed Veeva software implementation, upgrades, and enhancements.• Administered PromoMats, MedComms, eTMF, RIM, QualityDocs, and QMS, resolving user access issues.• Negotiated vendor contracts, ensuring cost-effective IT solutions.

• Identified, evaluated, and recommended software-based solutions that increased efficiencies for users. • Worked closely with Network Administrator, Database Administrator, Finance team, and end users to provision and install new applications.• Applied patches and software updates periodically to keep them in-line with current security measures.• Administered ReQlogic environments for the Finance department.• Administered services to manage user accounts, this includes tracking and managing user licenses and access to applications.• Developed and maintained Kace scripts for automated processing, this included scripts designed to improve system/application performance, generate reports, automate back-ups, etc.• Built tutorials and maintained knowledge of best practices relating to Software Asset Management.• Owned all internal technical solutions, both strategically and tactically.• Monitored and acted on alerts to troubleshoot critical production issues impacting end-users including system unavailability and data integrity issues.• Functioned as a liaison between the business and IT service providers to coordinate enhancements, provide integration, and resolve issues.• Developed and maintained a comprehensive software asset inventory, facilitating faster issue resolution and reducing downtime.• Worked directly with support teams to bring open help desk issues to a resolution.• Cross-trained with other team members to share knowledge and learn from others.• Served as the escalation point for technical issues related to regulatory, financial, and research applications.

• Supported testing, debugging, documentation, and troubleshooting of laboratory applications by following the SOP, including the annual review.• Implemented scientific, administrative, and productivity applications.• Created, maintained, and monitored system performance and quality metrics as required.• Worked with virtual teams located in different countries around the world, aligning and adapting different work, culture, and communication styles.• Provided guidance, training, and technical assistance to IT team members which reduced logging of similar issues.• Maintained Microsoft System Center and other products that impact Software distribution and tracking.• Provided best support practice, break/fix, and build for IT applications used across the organization.• Assessed business/financial, commercial, and scientific application functionality for its utility/effectiveness and usability. Applications included, but are not limited to, Microsoft Great Plains and Customer Relationship Manager (CRM); SAS; ACD Labs’ suite of applications; IDBS’ suite of applications (i.e. Activity Base, XLfit, Sargen, etc.); Accelrys; Adobe and Microsoft applications; Tibco’s Decision Site suite; etc.• Navigated various operating systems and devices.

• Created and executed test cases for iPad Apps.• Performed Functional testing, GUI testing, Sanity testing and prepared daily test reports, statistics, and test completion reports.• Created and maintained a library of test cases and scripts, ensuring consistent and efficient testing across projects.• Logged defects and verified the fixes.• Understood and analyzed Business, Functional, Technical, and UI requirements of the project/release.• Created test deliverables as per testing standards followed by the project/release.• Conducted root cause analysis of defects and collaborated with developers to drive improvements in software quality.• Developed and executed load and performance testing, optimizing system performance and scalability.

• Ensured specified applications were installed on all end-user systems. • Proficiently imaged and deployed hundreds of computers, ensuring consistent configurations and software installations. • Provided end-user training on computer imaging and system setup, improving user satisfaction and reducing support requests. • Maintained an organized and up-to-date image library, enabling swift and reliable deployment of standardized system configurations. • Accurately backed up hard drive data so it can be restored again. • Trained users on newly installed peripheral devices. • Collaborated with IT teams to troubleshoot and resolve image-related issues, minimizing disruptions to end-users.

Newark, Nj

• Updated the website through the content management system and posted editorial/graphical content. • Participated in all phases of projects including development, design, testing and production. • Performed a full range of complex programming tasks using a variety of web and application-based programming technologies and languages, keeping current with new programming techniques.

• Performed minor repairs and routine cleaning of audio and video equipment. • Diagnosed and resolved media system problems in classrooms. • Informed users of audio and videotaping service policies and procedures.

Fair Lawn, Nj, Usa

• Performed specialized tasks such as preparing cashier's checks, personal money orders, issuing traveler's checks and exchanging foreign currency • Received and verified loan payments, mortgage payments and utility bill payments

Montclair, Nj, Usa

• Managed applications that share a native, purpose-built architecture and best-practice process flows. • Deployed and configured the service desk software for a broad range of service and support functions. • Worked on assigned Incident tickets, fixed problems and performed requested changes to the system.

• Coded website using HTML, or GUI design software. • Posted completed site to internet server using FTP software. • Creating or editing images and graphics for website use.

Information Technology

Activities and Societies: Indian Cultural Club

Bachelor Of Science, Information Technology; Management Information Systems Software Engineering

Business Statistics Google analytic/Adwords Applied Statistics for Sciences Fundamentals of Financial Accounting Discrete Mathematics