Kathan Patel Email & Phone Number

• Led cross-functional team to identify, assess and mitigate gaps in compliance.
• Directed and managed IT projects, ensuring alignment with business objectives and timely delivery.
• Implemented and oversaw infrastructure, cloud computing, and cybersecurity best practices.
• Led a team of IT specialists in managing server infrastructure, virtualization, and networking components.
• Coordinated SOC and NOC teams for timely NIST compliance, enhancing security and regulatory adherence.
• Spearheaded enterprise data infrastructure transformation and redesigned the enterprise information management program.

• Developed workshops to educate individuals on new applications and troubleshooting tips for team members.
• Developed educational workshops on new applications, boosting team efficiency.
• Led technical meetings, resulting in a 30% improvement in project completion times.
• Managed SharePoint and Microsoft 365 configurations, reducing setup time by 15%.
• Mentored stakeholders on Microsoft Teams, enhancing collaboration and reducing delays by 50%.
• Oversaw Office 365 ecosystem, including OneDrive for Business, Teams, and SharePoint Online.

• Identified, evaluated, and recommended software-based solutions that increased efficiencies for users.
• Worked closely with Network Administrator, Database Administrator, Finance team, and end users to provision and install new applications.
• Applied patches and software updates periodically to keep them in-line with current security measures.
• Administered ReQlogic environments for the Finance department.
• Administered services to manage user accounts, this includes tracking and managing user licenses and access to applications.
• Developed and maintained Kace scripts for automated processing, this included scripts designed to improve system/application performance, generate reports, automate back-ups, etc.

• Supported testing, debugging, documentation, and troubleshooting of laboratory applications by following the SOP, including the annual review.
• Implemented scientific, administrative, and productivity applications.
• Created, maintained, and monitored system performance and quality metrics as required.
• Worked with virtual teams located in different countries around the world, aligning and adapting different work, culture, and communication styles.
• Provided guidance, training, and technical assistance to IT team members which reduced logging of similar issues.
• Maintained Microsoft System Center and other products that impact Software distribution and tracking.

• Created and executed test cases for iPad Apps.
• Performed Functional testing, GUI testing, Sanity testing and prepared daily test reports, statistics, and test completion reports.
• Created and maintained a library of test cases and scripts, ensuring consistent and efficient testing across projects.
• Logged defects and verified the fixes.
• Understood and analyzed Business, Functional, Technical, and UI requirements of the project/release.
• Created test deliverables as per testing standards followed by the project/release.

• Ensured specified applications were installed on all end-user systems.
• Proficiently imaged and deployed hundreds of computers, ensuring consistent configurations and software installations.
• Provided end-user training on computer imaging and system setup, improving user satisfaction and reducing support requests.
• Maintained an organized and up-to-date image library, enabling swift and reliable deployment of standardized system configurations.
• Accurately backed up hard drive data so it can be restored again.
• Trained users on newly installed peripheral devices.

Newark, NJ

• Updated the website through the content management system and posted editorial/graphical content.
• Participated in all phases of projects including development, design, testing and production.
• Performed a full range of complex programming tasks using a variety of web and application-based programming technologies and languages, keeping current with new programming techniques.

• Performed minor repairs and routine cleaning of audio and video equipment.
• Diagnosed and resolved media system problems in classrooms.
• Informed users of audio and videotaping service policies and procedures.

Fair Lawn, NJ, USA

• Performed specialized tasks such as preparing cashier's checks, personal money orders, issuing traveler's checks and exchanging foreign currency
• Received and verified loan payments, mortgage payments and utility bill payments

Montclair, NJ, USA

• Managed applications that share a native, purpose-built architecture and best-practice process flows.
• Deployed and configured the service desk software for a broad range of service and support functions.
• Worked on assigned Incident tickets, fixed problems and performed requested changes to the system.

• Coded website using HTML, or GUI design software.
• Posted completed site to internet server using FTP software.
• Creating or editing images and graphics for website use.

Information Technology

Activities and Societies: Indian Cultural Club

Bachelor Of Science, Information Technology; Management Information Systems Software Engineering

Business Statistics Google analytic/Adwords Applied Statistics for Sciences Fundamentals of Financial Accounting Discrete Mathematics