Wrote, edited, and published articles, API references, announcements, and legal agreements to help partners work with Microsoft.

• Wrote guides to help business team leads analyze, manage, and budget for data stored across petabyte-sized Dell services and connected cloud services including AWS and GCP.• Wrote enterprise IT instructions to check storage system health with Kubernetes and Grafana-based tools

Wrote customization topics and guides showcasing Windows deployment concepts collected from community and industry experts and product teams, for websites, customer events, and videos. Audiences ranged from major PC manufacturers to IT professionals and IoT enthusiasts.• Managed content across thirty-five project teams, typically actively working with between 5 10 different teams at a time to create or update content during a product release.• Wrote UI and command-line text used in 4 Windows areas, 4 tools, and 3 websites.• Provided UX mockups which were used in the final designs for 3 web scenarios to help businesses to find partners and understand training requirements• Identified product bugs in new technologies on at least 10 occasions, anticipating user questions and driving the product teams to make changes tools before product release.• Researched and communicated writing and testing best practices to help improve and define documentation standards and improve document quality.

Planned five writing projects, and led a team of six to deliver on-time results • Reorganized and merged help files for better integration with software, removing 26 of 102 files • Proposed and implemented hardware user interface design changes• Wrote marketing materials for Microsoft Hardware and Microsoft-partner websites

• Wrote department emergency plans for 61 teams• Designed web pages and taxonomy for PSE.com safety and reliability content

• Wrote and published solutions on XML creation, validation, content management and publication• Wrote application-support training guides • Wrote 54 bugs, wrote 70 workarounds for new and existing bugs• Imaged and set up servers for testing and troubleshooting support scenarios

• Led team of tech writers to deliver 40 department service agreements and troubleshooting guides• Compiled and edited 120 business strategy documents for four IT departments in three weeks