As an experienced Operations Supervisor with over 25 years of experience in the Publishing Industry, I have honed my multi-tasking and organizational skills to deliver exceptional results in project, delivery, and account management. I have extensive experience in team management, project management, delivery management, and account management.At the heart of my customer-centric approach is my ability to operate as the lead point of contact for any or all matters specific to the clients, building and maintaining strong, long-lasting customer relationships. I ensure timely and successful delivery of our products according to customer schedules, while also addressing client concerns and ensuring the resolution of issues promptly.Throughout my career, I have managed various team sizes and balanced team sizes based on client's requirements and schedules. I am skilled at handling multiple projects, specifications, analysis, resource allocation, scheduling, and presentations. I have also been involved in process re-engineering and automation for better productivity and quality. Vendor management is another area of my expertise where I have been responsible for the identification, training, and development of vendors.In my roles executed, I reviewed customer requirements and coordinated delivery activities while bridging between different teams: solutions, process, and supporting teams to meet the client's expectations. I set up teams and processes for new projects and customers and participated starting from RFP till delivery of POC for client's approval and worked on scheduled deliveries. I also organized team meetings periodically to keep them engaged with current status, client's expectations, and process changes, if any, to be adopted. I was involved in the documentation process, tracking progress, and metrics.