Kai Horstmannshoff Email & Phone Number

New York, US

New York, US

New York, US

Leading a team of 30 CSMs + 4 first-line managers. Responsible for improving net retention in a client portfolio of 70 mio ARR. Aircall is the phone system for modern business. An entirely cloud-based voice platform that integrates seamlessly with popular productivity and helpdesk tools that workplaces are already using, Aircall was built to make phone.

New York, US

In this role, I built out a Customer Success function from the ground up. Hired and coached a group of eight Customer Success Managers, implemented process optimizations, automation, and playbooks in order to drive increased net retention, renewal rates, and upsell across a client portfolio of mid-market and key enterprise accounts. Improved employee NPS.

Vancouver, BC, CA

In this position, I built out a Customer Success function across three European offices and grew it from 1 to 13 team members in order to manage and grow a client portfolio of 25mio ARR. I hired and coached each team member to achieve ambitious retention and upsell targets, worked on compensation plans and created and optimized process and tooling to.

Vancouver, BC, CA

Vancouver, BC, CA

As a result of sustained success in my previous role, I was promoted to Manager level. The key focus of my role shifted towards improvement of our sales, onboarding and renewal process, with particular focus on SMB and mid-market business. Key initiatives driven by me include lead flow optimization initiatives, creation of automation procedures and email.

Vancouver, BC, CA

Key focus of this role was to offer onboarding services, setup and ongoing training for Hootsuite customers in the German and English speaking markets in order to drive product adoption, reduce churn, and foster upsells. In my role I consulted a wide array of customers and helped them match their business needs with Hootsuite's product offerings..

Mountain View, CA, US

Started as a contractor employed via TVO and helped partners from the art industry use the tools, platforms and technologies that Google developed to digitize and promote their collections, develop websites, obtain interior Street Views, set up mobile apps, upload metadata, and tell their stories in online exhibits. I onboarded new partners and trained.

Berlin, DE

I completed a PhD thesis about contemporary architecture at Free University Berlin. Thesis was completed within the minimum allocated timeframe, summa cum laude. During my PhD program I held public talks in English and German, taught and planned undergraduate classes in which I explained technical concepts in a non-technical manner, wrote articles, coached.

Doctor Of Philosophy (Phd), Cultural Studies

Master Of Arts (M.A.), History Of Art

Bachelor Of Arts (B.A.), History And Philosophy

Bachelor Of Arts (B.A.), Cultural Studies