Kirbie Pillette Grobusky, Mba Email & Phone Number

Remote

Herndon, Virginia, United States

• Expansion of previous role responsibilities to encompass the Highly-Regulated Industries (HRI) combined practice of Financial Services, HLS, and Insurance. Additional focus on elevating vertical operations to achieve.
• Craft and execute comprehensive product strategies aligned with business goals and pipeline targets, harnessing the power of Salesforce solutions to deliver tangible results.
• Lead cross-functional agile teams in ideation efforts for cutting-edge homegrown accelerators, fostering a culture of innovation.
• Collaborate with product management, development, marketing, and sales experts to ensure successful Go-To-Market and cohesive but impactful solutions.
• Continuously streamline operational processes, reduce bottlenecks, and introduce ways to optimize resources within the vertical.

Herndon, Virginia, United States

• Developed strategic product initiatives for the financial services sector, leveraging Salesforce to address unique industry challenges.
• Fostered cross-functional collaboration, focusing on innovative financial product design and market gap analysis.
• Established key partnerships with financial SMEs and initiated operational efficiency improvements, contributing to strategic planning and talent development.

Greater Houston

• Panel members contributed by:
• Enhancing program reputation through strategic reviews of certificate courses.
• Guiding faculty and students via forums and conferences.
• Providing industry expertise for relevant and beneficial programs.

Chattanooga, Tennessee, United States

• I merged deployment and managed services to create a post-launch services practice, surpassing the previous year's revenue by $2 million and achieving $5 MM in annual revenue.
• Led strategic initiatives in service development and operations, enhancing customer experience and project margin through improved service methodologies.

Chattanooga, Tennessee, United States

• Revitalized the defunct Product Deployment practice, increasing annual revenue from $0 to $1.4 Million, and managed 20-30 product build projects, ensuring adherence to high delivery standards.
• Developed strategic plans and operational improvements, demonstrating innovation and leadership in service offerings and team performance.
• 10% travel.

Chattanooga, Tennessee, United States

• Managed complex enterprise product development projects (~$4 million budget per workstream), focusing on successful execution, risk mitigation, and process optimization.
• Established trusted advisor relationships with C-Level clients and enhanced team capabilities in product development, significantly improving CLV and customer satisfaction.
• 10% travel.

Boise, Idaho, United States

• Successfully managed and expanded a $5 MM Financial Services project portfolio, achieving all billable engagement success criteria with near-perfect Client Satisfaction Survey (CSAT) scores and surpassing profit margin.
• Fostered a collaborative team environment through effective coaching, mentoring, and development of direct reports, aligning team efforts with business objectives and value delivery.
• 50% travel to client sites and company offices.

New York, New York, United States

• Managed a $6M portfolio of 20-30 active projects, leading key initiatives within the Senior Leadership Team and achieving the company's highest CSAT (NPS) scores.
• Prioritized Project Success, Client Retention, and Team Satisfaction, with a strong focus on risk identification and proactive mitigation planning.
• 25% Travel.

New York, New York, United States

• Oversaw project delivery as part of the Delivery Leadership group, successfully completing over 20 mid-sized Salesforce.com projects with budgets up to $800K.
• Managed client transitions to the Support Team and directed career development for five direct reports, ensuring continuous customer experience and team growth.
• 25% Travel.

The Woodlands, TX

• Developed and delivered the Salesforce ISV startup's first Implementation service, contributing to over 50 projects.
• Conducted business analysis to gather requirements, aligned with client expectations, and identified new sales opportunities.

Antwerp Area, Belgium

- Established and led a global Salesforce support team across five continents, expanding platform reach from 22 to 33 countries.- Enhanced sales and marketing transparency globally, including North America, the Middle East, Africa, Asia, and Australia.- 50% International Travel.

Houston, Texas, United States

- Implemented and supported the Salesforce.com platform for users across 22 countries, adhering to a $2M annual budget.- Employed consultative techniques for internal customer engagement, aligning strategies with C-Suite objectives.- 50% Travel - International and Domestic.

Lafayette, Louisiana, United States

Provided advanced Data Quality and Salesforce.com Administration for 600 employees, collaborating on data requirements with business analysts and software developers.

Lafayette, Louisiana Area

Master Of Business Administration (Mba)

B.A.