Karla Carvalho Email & Phone Number

New Westminster, Bc, Ca

Delta, British Columbia, Canada

Delta, British Columbia, Canada

British Columbia, Canada

British Columbia, Canada

• Expertise in reviewing and approving payout requests, ensuring compliance with company policies and procedures.• Familiarity with financial systems and processes, enabling accurate and efficient payout processing.Ability to build and maintain strong relationships with customers, stakeholders, and cross-functional teams.• Skilled in navigating challenging conversations and resolving conflicts to achieve positive outcomes.• Proficient in designing and delivering engaging and… Show more • Expertise in reviewing and approving payout requests, ensuring compliance with company policies and procedures.• Familiarity with financial systems and processes, enabling accurate and efficient payout processing.Ability to build and maintain strong relationships with customers, stakeholders, and cross-functional teams.• Skilled in navigating challenging conversations and resolving conflicts to achieve positive outcomes.• Proficient in designing and delivering engaging and effective training presentations to educate and empower team members.• Experience in developing training materials, conducting training sessions, and assessing training effectiveness.• Skilled in providing ongoing coaching and feedback to support continuous learning and improvement. Show less

Delta, British Columbia, Canada

• Process Analysis and Root Cause Analysis - Cycle 1 to 4.

New Westminster, British Columbia, Canada

Vancouver, Canada Area

• In-depth understanding of Canadian immigration laws, policies, and procedures, including temporary visas, work permits, study permits, permanent residency, and citizenship applications.• Experience in assessing eligibility criteria and preparing and submitting immigration applications on behalf of clients, ensuring compliance with all relevant regulations and requirements.• Knowledge of various immigration programs, such as Express Entry, Provincial Nominee Programs, and Family… Show more • In-depth understanding of Canadian immigration laws, policies, and procedures, including temporary visas, work permits, study permits, permanent residency, and citizenship applications.• Experience in assessing eligibility criteria and preparing and submitting immigration applications on behalf of clients, ensuring compliance with all relevant regulations and requirements.• Knowledge of various immigration programs, such as Express Entry, Provincial Nominee Programs, and Family Sponsorship, and ability to provide tailored advice based on individual circumstances.• Proficient in conducting thorough research, analyzing complex immigration cases, and identifying potential solutions or strategies.• Strong attention to detail and ability to review and interpret legal documents, policies, and guidelines accurately.• Skilled in gathering and analyzing data, preparing reports, and providing data-driven recommendations to improve immigration processes and decision-making.• Excellent interpersonal and communication skills, enabling effective collaboration with clients, stakeholders, and government authorities.• Proven ability to provide exceptional client service, understanding client needs, and ensuring their satisfaction throughout the immigration process.• Experience in conducting interviews, gathering information, and explaining immigration options and requirements to clients in a clear and concise manner. Show less

Rio De Janeiro Area, Brazil

• Ability to analyze trading data, transaction logs, and system behavior to diagnose and troubleshoot problems effectively.• Detail-oriented approach to ensure accuracy in resolving customer inquiries and requests.• Familiarity with compliance requirements in the financial industry.• Ability to educate and guide customers on industry best practices and trading strategies.• Extensive knowledge and experience working with FIX 4.4 and 4.2 protocols, widely used in financial markets… Show more • Ability to analyze trading data, transaction logs, and system behavior to diagnose and troubleshoot problems effectively.• Detail-oriented approach to ensure accuracy in resolving customer inquiries and requests.• Familiarity with compliance requirements in the financial industry.• Ability to educate and guide customers on industry best practices and trading strategies.• Extensive knowledge and experience working with FIX 4.4 and 4.2 protocols, widely used in financial markets for electronic trading and connectivity. • Strong understanding of FIX message formats, order routing, trade execution workflows, and market data dissemination. • Skilled in troubleshooting FIX connectivity issues, performing log analysis, and collaborating with technical teams for issue resolution.• Strong analytical skills, enabling the identification and resolution of complex customer issues. Show less

Rio De Janeiro Area, Brazil

Managed customer activation escalations and provided support throughout the process.Coordinated meetings and conference calls with customers and agents involved in the activation department.Collaborated effectively with team members, providing support and guidance as needed. Conducted detailed analysis to identify high-priority customer products for activation.

Rio De Janeiro Area, Brazil

• Strong understanding of logistics operations, including transportation management, inventory control, and warehouse management.• Experience in working with 3PL providers, understanding their processes and requirements.• Proven track record in managing end-to-end supply chain activities, ensuring on-time delivery, and optimizing inventory levels.• Analyzed contracts between Cisco and customers to ensure compliance and satisfaction. • Administered Cisco satisfaction surveys and… Show more • Strong understanding of logistics operations, including transportation management, inventory control, and warehouse management.• Experience in working with 3PL providers, understanding their processes and requirements.• Proven track record in managing end-to-end supply chain activities, ensuring on-time delivery, and optimizing inventory levels.• Analyzed contracts between Cisco and customers to ensure compliance and satisfaction. • Administered Cisco satisfaction surveys and tracked progress toward survey goals and other metrics. • Prepared reports for the board of directors and conducted customer survey audits.• Managed adding spare parts to Cisco client contracts. Show less

Rio De Janeiro Area, Brazil

• Continuous focus on process improvement and streamlining recruitment practices to enhance efficiency, reduce time-to-fill, and optimize candidate quality.• Expertise in effectively harnessing diverse recruitment channels, including job boards, social media platforms, and professional networks, to attract and engage a wide range of highly qualified candidates, fostering a more inclusive and robust talent pool.• Strong understanding of industry best practices, legal compliance, and… Show more • Continuous focus on process improvement and streamlining recruitment practices to enhance efficiency, reduce time-to-fill, and optimize candidate quality.• Expertise in effectively harnessing diverse recruitment channels, including job boards, social media platforms, and professional networks, to attract and engage a wide range of highly qualified candidates, fostering a more inclusive and robust talent pool.• Strong understanding of industry best practices, legal compliance, and diversity and inclusion initiatives in recruitment processes.• Proficient in conducting structured interviews, behavioral interviews, and competency-based assessments to evaluate candidate qualifications and cultural fit.• Proficiency in leveraging advanced recruitment technologies, including applicant tracking systems and other cutting-edge tools, to optimize the entire recruitment workflow and streamline data management processes. Show less

Rio De Janeiro Area, Brazil

Responsible for reviewing bank statements and reconciling transactions, identifying and resolving discrepancies, and ensuring the accuracy of financial records. Support the back-office team by performing data entry, managing files and documents, and assisting with other administrative tasks.

Rio De Janeiro Area, Brazil

Developed and maintained databases to effectively track and manage financial data, including invoices, payments, and expenses. Collaborated with finance team to assist in preparing budgets and financial statements.

Rio De Janeiro Area, Brazil

Successfully facilitated negotiations and deals, resulting in increased business revenue and strengthened relationships with clients in gas-station industries.Improved efficiency and accuracy of administrative and record-keeping tasks.

Global Supply Chain Management Diploma Program, Logistics, Materials, And Supply Chain Management

Strategic Management - Mba, Tijuca, 480H

Activities and Societies: Strategic Management

Bachelor Of Business Administration - Bba

Itil® V3 Foundation

Activities and Societies: Curso e-learning ITIL® V3 Foundation