Building processes and best practices for implementing Enterprise Legal Management solutions for corporate legal departments. Partnering with Sales on RFPs, contracts, Services delivery and Client relationships. Partnering with Product/Engineering teams to reduce redundancy and cost, improve quality and delivery. Providing Subject Matter Expertise on ELM and Program, Project Management to the team, partners and customers. Engaging with customers and partners to ensure the projects are successfully completed. Responsibilities encompassing leadership, escalation and delivery management, Subject Matter Expertise, Technical and Strategic Advisory capacities.

• Cultivated and managed a focused and motivated professional services team comprising of senior project managers and business analysts, both onshore (USA) and offshore (India).• Reported directly to the COO; partnered with colleagues and senior leadership to facilitate a positive and productive workplace environment aligned with organizational goals.• Functioned as project and program sponsor, the leadership and escalation point for concurrent client engagements.• Communicated proactively with clients to identify needs and goals, build rapport, and foster strong, long-lasting relationships.• Assembled and engaged domestic and global teams; collaborated with subcontractors and vendors; liaised cross-functionally to promote timely delivery of quality work.• Leveraged advanced critical thinking and technical skills to locate areas for improvement and present actionable recommendations to senior leadership.• Created, implemented, and oversaw detailed project plans and schedules; managed multiple priorities simultaneously to ensure deadlines were met and projects stayed within allocated budgets.• Coached and mentored team members in policies, procedures, and best practices; encouraged professional development of direct reports and junior employees.• Negotiated contracts and prices; authored, implemented, and optimized Statements of Work and coordinated RFP responses.

• Planned and implemented end-to-end solution for Legal Operations combining matter management, e-billing, legal spend and document management, reporting/analytics and processing automation for companies across diverse sectors including insurance, banking, automotive, pharmaceutical, home appliances, energy, and information technology.• Coordinated with clients and teams to plan, direct and handle risk assessment and mitigation for multiple medium and large-scale projects. Delivered more than 50 client projects during this tenure.• Set and adhered to project goals, milestones, and deadlines; delegated tasks to appropriate team members based on skills and individual strengths.• Encouraged client retention and satisfaction by answering questions, resolving concerns, and explaining complex technical concepts in easy-to-understand terms. • Served as point of contact to the senior leadership regarding the program status.

• Handled software programming, testing, and troubleshooting, as well as application integrations andmaintenance of applications.• Conducted database queries and utilized ETL tools to complete data migrations; performed additionaltechnical duties and responsibilities as required.

Implemented a health information system - reverse engineered an older system and built an enhanced system working closely with engineers from offshore team and SMEs and engineers from onshore team. Was responsible for requirements gathering and analysis, programming, testing, coordinating with offshore team on development and testing, integration testing with clients and release process.

Implemented a health information system for a US customer - working with a team of engineers and analysts. Lead a team of 19 engineers in reverse engineering the system and building an enhanced system. Was responsible to analyze, program, test and release deliverables working with the customer team.

Implemented multiple systems - supply chain management, enterprise time management system, hot billing solutions for telecom customers. Worked closely with team of engineers, analysts and client team in building, testing, releasing and supporting the system post-release.