Robert Crabb Email & Phone Number

Harlow, England, United Kingdom

Engineering IT Support Analyst Providing delivery of front-line services and assisting with the support and deployment of applications and upgrades across the organisation and key programmes.Providing strategic direction on the operation, improvement and development on new and upcoming technologies and platforms. Working with the service manager and strategic vendors to fulfil the needs of the business and emergent key programmes, providing oversight and documentation for systems lifecycle management and planning to ensure stability, efficiency and reliability for core IT systems.

Hinkley Point C

Second line support specialist for hardware, user accounts and security admin in an operating accredited environment and supporting a multi-tier network. Including all aspects of multi-client support onsite, at multiple locations and remote for the HPC project.

Dorchester, United Kingdom

IT Support specialist for world leading defence contractor. Supporting all offices and remote users from board level to new starters at a list X site as service-desk and application support during the company expansion as well as various projects.This varied role provides great scope of involvement in all aspects of the company systems from 1st to 3rd line BAU work, hardware, software, server, access management, induction training as well as project and change management.

London, United Kingdom

1st to 3rd line global IT support for industry leading insurance and reinsurance syndicate working to ITIL, FSA and Sarbanes Oxley compliance standards. Supporting all offices and users in EMEA and the Americas from board level to new starters.I have been the systems and application liaison to the finance departments and syndicate global ledger teams. I have managed and administered the project upgrades with the software vendors of the Global ledger, Procurement and payment systems in 2009 and 2014.

Croydon, United Kingdom

IT systems support within a global finance and investments company. Providing comprehensive systems support for over 1000 office based and worldwide remote users.• Support user desktop hardware & software upgrades, repairs and fixes on site & remote (UK & Europe) • Support for telecoms, routers, remote access, hardware/software, wireless & peripherals • Installation and Movement of new technology to the business• AD-Hoc projects (XP rollout, printer migration, SMS, BCM)• Active Directory and NT user account management.

Kingswood, Surrey

Championed a Tier 2 customer service support service to improve customer experience and lower IT department man-hour costs.Implemented a training scheme for Tier 1 Helpdesk staff to increase fixes at first point of contact for customers, reducing downtime across the company.

Uxbridge, Greater London

Nexen Petroleum UK & Nexen Energy Marketing (Foundation Energy)

Kingswood, Surrey

Deputy team leader overseeing desktop support team of 2nd line engineers on two sites. Increased 1st line fix responses by employing remote support solutions and publishing common fix guides to teams

Kingston Upon Thames, United Kingdom

Support analyst and applications administrator in a secure Citrix environment for MoD contract.

Leatherhead, Surrey

Support specialist within a Global Information Technology company from EMEA headquarters to users across offices in Central and Greater London. Primarily based on customer sites providing support for global Halliburton and Kellogg Brown and Root projects.Further I.T. support provided to British Petroleum, AGIP, Gazprom (Prirazlomnoye), MW Kellogg and Channel 4 Television

United Kingdom

Working in Various IT and admin support roles including:Cochlear bionicsBarings, Houston & Saunders Asset ManagementPenny & Giles Drives TechnologySt. George's University Hospital Management

Nantwich, Cheshire

Sales Executive and Technical Support for pioneering ISPSupporting business and customer internet, hosting and telecom needsDevelopment and execution of new sales opportunities and on-going revenue streams