Adarsh Kadri Ratnakar Email & Phone Number

Austin, TX, US

Austin, TX, US

• Product lead for Plainview AI initiatives, including Generative AI, I work closely with our Chief Data scientist and other leaders driving AI strategy, oversee development, and ensure alignment with business goals for.
• Product managment for all Planview Gen AI initiatives, around Copilot/other AL flavors driving strategy, development, and ensuring alignment with our business goals.
• Building a Copilot and Other AI Summarizers for Portfolio and Project managers leveraging our proprietary Agentic Framework with connected Knowledge Graphs via GraphDB to tackle complex queries across Planview project.
• Co-ordinating cross-functional teams, prioritizing features, and fostering a culture of experimentation and learning to drive organizational Generative AI advancement.
• Creating Competitive analysis and driving Growth strategy for 1 million revenue growth for the financial year.

Waterloo, ON, CA

• Created a Vision and Strategy for our Unified Digital experience offering and implemented “Experience Cloud” Platform which helped connect earlier siloed products lines. Our new integrated solution increased our.
• Built Customer data platform & Journey Orchestration module to enable a 360-degree view of customers to drive personalized experience and targeted communications. Resulted in real-time customer conversations and.
• Drove the Business Partnership with Google and created mutually beneficial initiatives around adoption of Google Cloud and their Marketing platform. Joint GTM strategic lead to increased client base. (Revenue increase.

San Jose, California, US

• Built AI Conversational support platform, which elevates customer self-service with AI-enhanced IVR and BOT services enabling verticalized data-driven engagement. Increased Portfolio size from. $80 Million to 140.
• Conceptualized and implemented intuitive multi-modal speech and web experience (Vivid Speech & Active Share) to generate add-on revenue making streams. Improved First Contact resolution by 40% and increased CSAT scores.
• Implemented and created first of its kind SaaS “Outcome based Pricing” v/s Platform usage. Created a tiered differential pricing structure and ROI calculator for Complete and Partial query resolutions and successful.
• Managed product managers and scrum teams across Geo with the responsibility of delivering product features as per the defined plan and budget driving product growth.
• Delivered strategic product direction to optimize marketing, sales, and customer relation plan.
• Knowledge in quality and compliance protocols like ISO, COPC, Six Sigma, SOC2, PCI and GDPR

San Jose, California, US

• Modernized our legacy speech infrastructure negotiating and working with external vendors and slashed implementation costs by 30% leading to higher profitability.
• Communicated product requirements and design objectives and facilitated collaboration across cross-functional teams throughout all stages of the development process.
• Contributed to RFP’s providing product assistance and participated in regular client presentations to help sales team have an edge over the competition.
• Expert in Web, Speech Technologies and Big Data infrastructure like Data lakes & Data warehouse enablingreal time data insights.

San Jose, California, US

• Led Product Management for Assist Platform, implementing it for 7 Fortune 500 companies, generating $30 million.
• Developed whitepapers, product specs, and UI mockups, securing Core Product panel approval.
• Managed delivery of Multimodal Mobile mobile apps, streamlining event definitions for Big Data, enhancing efficiency by 30%.
• Collaborated with Data Scientists to productize predictive model algorithms, boosting customer identification accuracy by 25%.
• Contributed to 50+ RFPs, elevating technology assistance, resulting in a 40% increase in RFP conversion rate.
• Facilitated client presentations, aiding sales team in securing a 15% higher win rate.

San Jose, California, US

• Operationalized our new contact center IT Infrastructure in 6 months.
• Steered daily operation support by enabling support systems and enabled low-cost delivery.
• Deployed an efficient HRMS, Finance & Performance Management dashboard across all programs.

San Jose, California, US

• Led a team of 60 plus engineers across 7 Delivery Centers in India and offshore supporting contact center infrastructure including Application development, Server & Network management group driving revenue upwards of.
• Led and delivered various business process management, infrastructure management and quality management (ITIL) projects including budgeting, scheduling, and forecasting.
• Expert is leading HRMS, CRM’s, ERP solutions like Oracle, Salesforce, SAP, and others.
• Involved in business process management, project management, infrastructure management and quality management (ITIL) including budgeting, scheduling and forecasting.
• Coordinated with cross-functional teams across the globe to deliver key metrics.
• Led critical RFP responses (IT Architecture) and delivered 24/7Customer IT solutions to the customers

• Crafted creatives for clients, expanding customer base via strategic networking.
• Researched advertising options to meet sales quotas, identifying potential leads.

General Mgmt, • Entrepreneurship And General Management

Pg, Computers

Be, Iem

Puc, Pcmb